Accent customers help shape future repairs improvements
Find out how customer feedback from our Repairs Workshop is helping shape improvements to communication, repairs and customer service.
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A Customer's Perspective: Seeing Accent Communities First Hand
Involved customer Chris Lyn shares his experiences visiting Accent communities across the country and reflects on the importance of belonging, customer voice and community.
Community Hub Restored Thanks to Partnership Support
A community hub in Sunderland has been restored after vandalism thanks to the support of Accent and contractor partner Bagnalls, helping bring an important community space back into use.
Waiting for a repair? Look out for your tracking text
Waiting for a repair? If your appointment is with Ian Williams, you can track your repair technician's journey to your home in real time using Final Mile Tracking.
Accent pilots new lettings waiting list to make applying for a home easier
Accent Housing has launched a new lettings waiting list pilot in selected areas to make applying for a home simpler, clearer and more transparent for customers.
Accent's National Customer Group Helps Shape Future Improvements
Find out what was discussed at our latest National Customer Group meeting, including repairs, complaints, damp and mould, customer feedback and future service improvements.
Partnering with contractors to improve our repairs service
Accent and its contractors have come together to identify improvements to the repairs service, using customer feedback to help deliver a more reliable, consistent and customer-focused experience.
Join Us for ASB Awareness Week 2026
Join Accent during ASB Awareness Week 2026 for community events, clean-up days and customer engagement sessions focused on tackling anti-social behaviour and creating safer neighbourhoods.
Service Update: Tech and Housing Hubs Closed Today
Our Tech and Housing Hubs are closed today for staff training. If you have an emergency, please call 0345 678 0555. We apologise for any inconvenience.
Tailored Support Helps Customer Increase Universal Credit Payments
Find out how Accent's Inclusion Team helped a customer resolve an issue with their Universal Credit claim, resulting in backdated payments and increased monthly support.
Helping a Family Make Their New House a Home
Find out how a new Accent customer received £600 in support through Lightning Reach, helping them purchase essential household appliances and settle into their new home.
Accent Celebrates Double Success at Housing Heroes Awards
Accent wins two Housing Heroes Awards, with Richard Wilkinson receiving a Lifetime Achievement Award and the Culture and People team named Best Team.
Building a home for nature at Fairbairn Way, Chatteris
Community and School Pupils Create New Wildlife Haven at Fairbairn Way
Accent has featured in the Top 50 Biggest Builders for the third consecutive year
Accent has now featured in the Top 50 for the third consecutive year and has climbed to 28th place for future development pipeline, reflecting the organisation's strong growth plans.
Stay Safe When Using BBQs This Summer
Planning a BBQ this summer? Follow our simple fire safety tips to help protect your home, neighbours and community while enjoying the warmer weather.
Accent’s Kim Tinneny Named Among Housing’s Top 30 Colleagues for 2026
Congratulations to Accent's very own Kim Tinneny on being named in Inside Housing Management's Top 30 Colleagues in Housing 2026 list.
Housing Hero Award winner recognised for tackling antisocial behaviour in the North East
Accent Housing Housing Hero Award winner, Soya Keaveny, recognised for tackling antisocial behaviour in the North East - Anti-Social Behaviour Awareness Week (29 June – 5 July)
ASB Awareness Week - Working Together for Safer Communities
Join Accent Housing during ASB Awareness Week as we raise awareness, support customers, and work with partners to tackle anti-social behaviour.
Motivator of the Year: Gwen Jefferson
The way we show up every day matters far more than we sometimes realise.
Working together to help tackle anti-social behaviour in Chorley
Housing officer Yolanda Owens joined local partners in Chorley during ASB Week to tackle youth anti-social behaviour, support young people and help create safer communities.
Customers and partners come together at Primrose Hill ASB Awareness Day
Customers and housing colleagues joined forces at Primrose Hill and Wrensfield ASB Awareness Day to tackle anti-social behaviour, improve community safety and strengthen neighbourhood partnerships.
