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Our Improvement Plan
Our Improvement Plan sets out the actions we are taking to improve customer experience and service performance across Accent. We regularly review and update this plan so customers can see the progress we are making.
Safety in your home
Stay safe at home with Accent Housing’s essential safety tips. Learn about fire safety, gas and electrical checks, and more to keep your home secure.
Annual Report 2023/24
We're delighted to share our 2023/24 Annual Report with you.
How to get in touch with Accent
Discover how to request repairs, pay rent, report issues, and more. Use MyAccount for quick online services or contact us by phone or email.
How your money is spent
Find out how Accent Housing uses your rent to maintain homes and deliver essential services. Learn about our 2024/25 management costs and executive pay, as required by the Regulator of Social Housing.
Windmill Mews
A wonderful development of just 8 homes, offering a mix of one-, two- and three-bedroom homes for Affordable Rent.
How often we’ll upgrade your home
Keep your home safe, secure, and comfortable with Accent's planned maintenance program. Learn how we regularly update your home to ensure it meets modern living standards.
Upgrading your electrics
Stay safe with Accent's electric upgrades, including new consumer units, smoke detectors, and extra sockets. Learn what to expect during the upgrade, how to prepare, and how long the work will take.
Evacuation policies: Yorkshire
Learn about fire evacuation policies for Accent Housing’s Yorkshire region. Get crucial safety information to help you protect your home and family in case of a fire emergency.
Franklands Park fire update: Supporting our customers and taking action
Stay informed with real-time updates on the recent fire at Franklands Park. Find out how Accent Housing is responding and supporting residents during this time.
Reporting anti-social behaviour
We want our customers to enjoy living in communities that are safe, secure and well-maintained – so if there’s a problem in your area, we want to know. Here’s how you can report anti-social behaviour
Accent's commitment to community cohesion amid recent unrest
Accent stands united against recent unrest and racist violence, emphasising our commitment to inclusivity and zero tolerance for hate crimes. We are here to support our communities and ensure safety.
Accent Group Pension Scheme
Access Accent Group Pension Scheme documents, including the Statement of Investment Principles and annual Engagement Policy Implementation Statements.