Measuring up to the Tenant Satisfaction Measures
We are regulated by the RSH and measure performance through 22 Tenant Satisfaction Measures (TSMs). Share feedback via our annual survey to help us improve our services.
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Meet your housing team
Accent tenants who rent their home from us are assigned a helpful housing partner to give them support and information. Here’s what you need to know and how you can contact your housing partner.
Selling your shared ownership home
Learn how to sell your shared ownership home with our comprehensive step-by-step guide. Contact Homemade Homes by Accent for expert help with valuations, marketing, and the conveyancing process.
Our performance
Find out how well Accent's customers say we’re doing according to our Tenant Satisfaction Measures and read detailed breakdowns of how well we’re providing our housing service.
Quarterly performance
We track a number of key measures that monitor how well we are delivering our services to customers. These measures help us monitor performance across important areas including repairs, customer safety, complaints, neighbourhoods and customer service.
Repairs and maintenance
Need to report a repair? Learn how to use MyAccount, contact our Technical Hub for urgent repairs, and get tips on DIY maintenance to keep your home in good shape.
Shared ownership repairs
Learn about your responsibilities for repairs as a shared owner with Accent Housing. Discover what repairs we're responsible for and how to report them.
Upgrading your bathroom
Learn what to expect when your Accent home's bathroom is upgraded, including the work involved, design choices, and preparation tips.
Evacuation policies: South
Discover fire evacuation policies for Accent Housing’s South region. Ensure your safety with key guidelines for protecting your home and family in case of an emergency.
Staying gas safe in your home
Stay gas safe year-round. Landlords must complete annual gas safety checks by law. Let us in to ensure appliances are safe. Contact us if you're worried about heating.
Meet Accent
Hello, we are Accent, and we’ve been proudly providing quality homes and services in England for nearly 60 years.
Nick Apetroaie
Nick Apetroaie joins Accent with experience of the housing sector, encompassing over 15 years of leadership experience across both public and private entities.
Meet your leasehold and homeownership team
f you’ve got questions about the home you’ve purchased from us or the services you receive, our leasehold and homeownership team are here to help.
Cookie policy
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Working with Accent – supplier information
If you’re interested in working with us, this page has everything you need to know.
How often we’ll upgrade your home
Keep your home safe, secure, and comfortable with Accent's planned maintenance program. Learn how we regularly update your home to ensure it meets modern living standards.