Meet your housing team
Accent tenants who rent their home from us are assigned a helpful housing partner to give them support and information. Here’s what you need to know and how you can contact your housing partner.
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Our performance
Find out how well Accent's customers say we’re doing according to our Tenant Satisfaction Measures and read detailed breakdowns of how well we’re providing our housing service.
Our performance
We track a number of key measures that monitor how well we are delivering our services to customers. These measures help us monitor performance across important areas including repairs, customer safety, complaints, neighbourhoods and customer service.
Moving, buying or selling
Find essential information for Accent customers moving out or buying. Learn about ending your tenancy, selling shared ownership homes, home exchanges, and the steps to becoming a homeowner.
Selling your shared ownership home
Learn how to sell your shared ownership home with our comprehensive step-by-step guide. Contact Homemade Homes by Accent for expert help with valuations, marketing, and the conveyancing process.
Contents and buildings insurance
What is the difference between contents insurance and buildings insurance? Find out everything you need to know, plus info on special contents insurance designed for tenants in social housing.
Upgrading your central heating
Learn about Accent Housing's central heating upgrades, including the work involved, how long it takes, and how to prepare your home.
Evacuation policies: North West
Explore the fire evacuation policies for Accent Housing’s North West region. Understand key safety protocols to ensure the protection of your home and loved ones in case of an emergency.
Gas safety advice
Find out how we’re keeping gas, oil and solid fuel appliances in your rented home safe and in good working order.
Get financial support now
If you’re worried about paying your rent or service charge, don’t keep it to yourself. Find out how our financial support service can help you get back on your feet and in control.
Accent homes
Discover a variety of homes for rent or shared ownership to suit your family’s needs. Explore available properties or visit Homemade Homes by Accent to find your new home today.
Fire Risk Assessments Yorkshire
If you're an Accent customer living in Yorkshire, you can find the fire risk assessment for your home here.
Staying gas safe in your home
Stay gas safe year-round. Landlords must complete annual gas safety checks by law. Let us in to ensure appliances are safe. Contact us if you're worried about heating.
Meet Accent
Hello, we are Accent, and we’ve been proudly providing quality homes and services in England for nearly 60 years.
Nick Apetroaie
Nick Apetroaie joins Accent with experience of the housing sector, encompassing over 15 years of leadership experience across both public and private entities.
Meet your leasehold and homeownership team
f you’ve got questions about the home you’ve purchased from us or the services you receive, our leasehold and homeownership team are here to help.
Our Improvement Plan
Our Improvement Plan sets out the actions we are taking to improve customer experience and service performance across Accent. We regularly review and update this plan so customers can see the progress we are making.
Cookie policy
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Working with Accent – supplier information
If you’re interested in working with us, this page has everything you need to know.
Supporting you through temporary or emergency relocation
Find out more information about what is involved if you need to leave your home temporarily