Customers, housing colleagues and partner organisations came together at Primrose Community Centre on 1 July for the Primrose Hill and Wrensfield ASB Awareness Day, a partnership-led event focused on community safety, tackling anti-social behaviour (ASB) and strengthening relationships across the neighbourhood.
The event provided an opportunity for customers to learn more about how to report ASB, the powers and tools available to address issues, and the support services available within the local community. Representatives from Cleveland Police, Stockton Healthwatch, Thirteen Housing Group, Job Plus Employability and Ian Williams attended the event, sharing information about their services and answering residents’ questions.
A key focus of the day was listening to customers experiences and gathering feedback on local concerns. Through extensive door knocking and customer engagement across the estate, colleagues shared community updates, provided ASB advice and support and discussed tenancy responsibilities.
Customers highlighted a number of priorities for future improvements, including enhanced security lighting, additional CCTV coverage, target hardening measures such as door chains, and more regular communication and engagement from local services.
There was also positive feedback from customers, who recognised the impact existing CCTV has had and welcomed the visible presence of staff in the area.
One customer commented: “Fantastic turnout from everyone to show you care and make a difference within the area.”
Another added: “Really appreciate staff knocking and their ongoing support.”
Alongside community engagement activity, the day delivered a range of practical outcomes. Housing colleagues completed rent arrears visits, agreed payment plans with customers, secured additional payment commitments and provided tenancy sustainment support where needed. Surveyors also completed planned property visits and gained access for additional inspections, helping to progress outstanding repairs and stock condition surveys.
Environmental concerns were another important topic raised by residents, including fly tipping, waste management and pest control. Following reports of fly tipping during the event itself, partner agencies are working together to remove waste and investigate those responsible.
The ASB Awareness Day demonstrated the value of partnership working, visible neighbourhood presence and meaningful resident engagement. By working together, listening to customers and responding to local priorities, we can continue to support safer neighbourhoods and stronger communities for everyone.
If anti-social behaviour is affecting you, please report it to us here so we can help.