We’d like to know more about our customers
We’re contacting customers to ask a few questions that will help us get to know more about you.
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The Big Conversation 2024
In November we held ‘The Big Conversation’, our annual customer engagement event. Over 250 members of #TeamAccent went all over the country, listening to customers' feedback, ideas and thoughts.
Temporary Call Centre Closure
Our call centre will be closed briefly on Thursday, 19th December, from 12:15pm to 1:00pm. We apologise for any inconvenience this may cause
Financial Support this Christmas
We can offer support and advice to help you manage your money and clear any arrears you may get into. Our website is packed with information, including details of free financial services.
Christmas Opening Hours
Over Christmas, our opening hours will be a little different to normal.
Bradford 2025
Bradford becomes the UK City of Culture 2025! Celebrate its arts, history, and youth. Join events & explore opportunities.
Your Local Warm Space
With the continuing cost of living crisis and below freezing temperatures, why not spend some time in your local warm space. Spend some time relaxing in a comfortable, warm environment.
Strong Winds: Be Ready and Stay Safe
Stay safe during Storm Eowyn with our tips for managing high winds. Learn how to secure your home, report repairs via MyAccount, and handle emergencies.
Did you report a complaint via our website last year?
If you reported a complaint via our website between April and 2nd September 2024 and haven't received a response, please contact us. Learn more about the issue and how to get in touch.
Rent and Service Charges: Look Out for Your Booklet
Customers will soon get a booklet with personalised rent and service charge information for the upcoming year. Find out what to expect and how to get support if you're worried about payments.
Retrofit funding to support more than 400 households
More than 400 households set to benefit from energy efficiency improvements, including, loft insulation, cavity insulation, air source heat pumps, and solar photovoltaic (PV) panels.
Helping Our Customers Stay in Their Homes
Discover how Accent Housing helped a longtime resident overcome financial hardship, secure vital support, and stay in her home through expert assistance and partnership programs.
Bradford 2025 – The Celebrations Continue
Bradford 2025 - the UK City of Culture. Bradford is hosting performances, exhibitions & community events. Discover what's on, including the touring Beacon venue, and join the celebrations.
Tilery Community Action Day: Making a Difference Together
Accent Housing joined partners for a Community Action Day in Tilery, Stockton, improving public spaces, tackling local issues, and engaging with residents to build a safer, stronger community.
Accent responds to funding announcement for Affordable Homes Programme
These homes will provide long-term affordability and lower running costs for customers, and also play a role in supporting the transition to a low-carbon economy.
Working Together for a Cleaner Primrose Hill
We joined customers, partner agencies, and local groups for a clean-up at Primrose Hill, tackling ASB concerns, offering advice, and collecting 15 bags of rubbish. Read more about our efforts!
Government Officials Visit Accent to See Housing Improvements in Action
Accent Housing welcomed teams from MHCLG and HM Treasury to showcase our retrofit programme and new energy-efficient homes. Learn how we're building for the future with Homes England’s support.
Tech Hub Closure on Thursday 10th April
On Thursday 10th April, our Tech Hub team will be in training. For emergencies, call 0345 678 0555. Non-urgent issues can be reported via MyAccount or resolved with our DIY repair videos.
The Great British Spring Clean 2025
Accent customers and colleagues took part in the Great British Spring Clean 2025, coming together to clear litter and freshen up our neighbourhoods.
We’re welcoming a new Chair to our Board
From May 2025, Nigel Wright will join Accent as Chair Designate, bringing deep experience in housing and a strong customer-first approach.
We’re here to help you this Easter
Worried about rent or bills this Easter? We're here to help with advice, support, and access to financial services. Don’t struggle alone – contact us today.
Changing Lives: The Impact of Accent’s Pension Credit Campaign
Accent Housing’s Inclusion Team helped pension-age customers claim over £65,000 in benefits, reduce rent arrears, and generate £210,000 in social value - transforming lives through expert support.
