We are committed to being open and transparent about how we perform as a housing association.
On this page, you can access key documents for customers, investors, regulators and partners.
Whether you want to understand our financial performance, customer satisfaction results, governance arrangements or service improvements, you can find the latest information below.
For customers
This section contains reports and documents that explain how we are performing as your landlord and how customer feedback is helping shape our services.
Customer Annual Report
Our Customer Annual Report provides an overview of how we performed over the last year, including:
- customer satisfaction
- repairs and maintenance
- complaints
- safety compliance
- improvements we are making
Quarterly performance reports
View our latest quarterly performance information, including:
- repairs performance
- customer service measures
- complaints handling
- neighbourhood services
- building safety compliance
Tenant Satisfaction Measures (TSMs)
Read our latest Tenant Satisfaction Measures results, including customer feedback and landlord performance information reported to the Regulator of Social Housing.
Other customer documents
Access key customer policies here.
You can find out about our complaints performance on our dedicated 'compliments and complaints' page by clicking here.
You can also read our latest Complaints Performance Report below:
Find out what customers told us and the actions we are taking to improve services across Accent.
We’re regulated by the Regulator of Social Housing (RSH). We currently hold a G1/V1 rating. This rating means we hold a G1 for governance and V1 for financial viability. This is the highest grading we can achieve. You can read more about our latest annual stability check and current regulatory judgement here.
For investors and stakeholders
This section provides access to Accent’s financial, governance and investor information. If you would like further information, please contact investors@accentgroup.org.
Our presentations to investors give an insight into our business, teams and strategies.
We’re regulated by the Regulator of Social Housing (RSH). We currently hold a G1/V1 rating. This rating means we hold a G1 for governance and V1 for financial viability. This is the highest grading we can achieve. You can read more about our latest annual stability check and current regulatory judgement here.
Accessibility and alternative formats
If you need any of these documents in an alternative format or require support accessing information, please contact us. We are committed to making our information accessible and easy to understand for all customers and stakeholders.
