Your service charge
Learn everything you need to know about your service charges with Accent. Find out about fixed vs. variable charges, how to pay, and what to do if you have questions or financial concerns.
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Home aids, adaptations and accessibility
Need aids or adaptations to make your home more accessible? Discover how Accent Housing can help with tailored solutions to meet your needs. Learn more today!
Replacing your roof
Find out what to expect when Accent replaces your roof, including the steps involved, safety measures, and how long it might take. Get in touch for more details on our roof maintenance process.
Evacuation policies: East
Learn about fire evacuation policies for Accent Housing’s East region. Stay prepared with essential safety guidance to protect your home and community.
Fire Risk Assessments North West
If you're an Accent customer living in the North West, you can find the fire risk assessment for your home here.
Electrical safety
Learn essential tips on electrical safety, from conducting safety tests to safely using electric heaters and blankets. Keep your Accent home secure and prevent electrical accidents.
Customer Experience Committee
Find out how Accent’s Customer Experience Committee is helping us improve services by sharing the voices and views of our residents.
Supporting you
Whether you're facing financial struggles, need safeguarding support, or know someone who may be hoarding, we offer a range of services to help you stay safe and secure in your home. Here’s how we can support you.
Finding work with Journey to Success
If you’re an Accent customer struggling to find a new job, and live in the North East, you could sign up for our free Journey to Success programme.
Get help with your debt from StepChange
StepChange is the UK’s leading debt advice charity, who provide free, impartial advice to people struggling.
Independent living schemes
We’re proud to offer a wide selection of independent living schemes for over 55s throughout the country. Find out more now on our website and browse the schemes we have available.
Swan Court independent living scheme
Find out more about Swan Court in Gateshead, one of our many specialist housing schemes for people aged 55 and over.
Meet Accent’s Remuneration and Nominations Committee
Our Remuneration and Nominations Committee is a formal sub-committee of the Accent Group Board. Find out more about them on our website now.
How to apply for a job with Accent
A step-by-step guide to applying for a job with Accent, from interview tips and CV advice to questions to prepare ahead of time and brand values.
Accent’s strategic partnerships
Find out how we’re working with other organisations to bring you high-quality, sustainable housing.
How to swap your home with mutual exchange
Learn how to swap your home through mutual exchange with Accent. Discover the benefits, eligibility criteria, and how to register for free with house exchange to find your ideal home swap.
Reports, statements and documents
Download Accents latest annual report, financial statements, credit ratings, prospectuses and investor presentations.
Rent and charges
Get more information on your rent and charges, like what your service charge covers and the many ways you can pay.
Estate services and grounds maintenance
Learn how Accent keeps your neighborhood clean and tidy with communal cleaning, grounds maintenance, and more. Discover what's included in your service charge and what customers are responsible for.
Our pet policy
Interested in having a pet in your Accent home? Learn how to apply for permission, check criteria, and understand microchipping requirements. Fill out our pet request form today.
Can I do DIY on my home?
Wondering if you can do DIY in your Accent home? Learn about our guidelines, what’s allowed, and how to get approval for improvements. Find out more today!