Contact Us

We aim to answer your call as quickly as possible but, if we are experiencing unusually high call volumes, you may have to wait longer than normal to speak to one of our advisors.

If you are an existing customer you should use MyAccount to report a new repair or to view an existing one.

  • Address:
    Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley, West Yorkshire, BD17 7SW
  • Phone:
    0345 678 0555
  • E-mail:
  • Business Hours:

    Our contact centre is open from:

  • 8am to 8pm on Monday, Tuesday, Thursday and Friday.

  • 8am to 8pm on Wednesday (except on the first Wednesday of every month, when we open at 10am).

  • 8am to 12pm on Saturday.

    Although our head office is open to the public, if you need to speak to your customer partner, or a certain member of staff, please contact us to make an appointment before you visit to ensure they are available to see you.  


  • Twitter: @AccentGroupLTD
  • Middlesbrough
    Trident House, Falcon Court, Preston Farm Industrial Estate, Stockton, TS18 3TX
  • Burnley
    Lodge House, Cow Lane, Burnley, BB11 1NN
  • Peterborough
    2nd Floor Stuart House, St John's Street, Peterborough, PE1 5DD
  • Camberley
    1 Pembroke Broadway, Camberley, Surrey, GU15 3XD


Our contact centre is open 8.00am to 8.00pm Monday, Tuesday, Wednesday*, Thursday and Friday, 10.00am* to 8.00pm Wednesdays and 8.00am to 12.00pm on a Saturday

*Closed 9-10am for staff training on the first Wednesday of every month.

Please call us on 0345 678 0555 if you would like to visit one of our regional offices as you will need to make an appointment.

  • Address: Lodge House, Cow Lane, Burnley, BB11 1NN
  • Phone: 0345 678 0558
  • E-mail:
  • Business Hours:

    Our office is open 9.00am to 5.00pm Monday to Friday

Contact Us

For all non-urgent enquiries please complete this simple form, if your enquiry is urgent please call us on 0345 678 0555.

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