Contact Us

Contacting Accent Housing

If you have any questions about any of the services we offer, please don't hesitate to contact us. Our dedicated team aims to answer your call as quickly as possible but, if we are experiencing unusually high call volumes, you may have to wait longer than normal to speak to one of our advisors.

If you are an existing customer you can also use MyAccount to:

  • Pay your rent online with AllPay;
  • Check your account balance;
  • Report a repair and check the status of an existing repair;
  • Update your personal details;
  • Report anti-social behaviour;
  • Access documents like your annual charge notifications or personal statements;
  • Find out who your Customer Partner is; and
  • Receive notifications.

Visiting Our Offices

Our offices are no longer open to customers or the general public so please do not visit them. If you need an appointment to see or talk with someone, we will be happy to make one for you.

Respecting our Staff

We are here to keep our customers safe and to provide the best service we can, but we’re also responsible for protecting our staff from abuse, hostility and violence. 

We take a zero-tolerance approach to verbal or physical assault of any nature towards our staff. They are trained to be respectful to you at all times, please respect them in return.

 

  • Address:
    Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley, West Yorkshire, BD17 7SW
  • Phone:
    0345 678 0555
  • E-mail:
    customerservices@accentgroup.org
  • Business Hours:

    Our contact centre is open from:

  • 8am to 8pm on Monday to Friday.

  • 8am to 12pm on Saturday.

    Our head office is not open to visit. If you need to speak to your customer partner, or a certain member of staff, please contact us to make an appointment.  

  • Twitter: @AccentGroupLTD

Homemade Homes, is the experienced property sales team within Accent Housing.

Contact Us

For all non-urgent enquiries please complete this simple form, if your enquiry is urgent please call us on 0345 678 0555.

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