Supporting a customer through a difficult time
Discover how our Housing Partner Cheryl supported a grieving customer facing financial hardship, helping him secure vital funding and a fresh start. Learn how Accent can support you too.
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A day in the life of a Housing Officer tackling anti-social behaviour
Housing Partner Cheryl tackles antisocial behaviour with empathy and teamwork, helping residents feel safe and supported in their homes.
Working together to tackle anti-social behaviour - a customer champion’s perspective
Discover how Accent Housing tackles anti-social behaviour (ASB) and empowers customer voices. During ASB Awareness Week 2025, learn how we work together to build safer, more inclusive communities.
Accent’s CEO Nick Apetroaie Welcomes Decade of Renewal for Social and Affordable Housing
Accent’s CEO Nick supports the Government’s ten-year plan to deliver 300,000 social and affordable homes, highlighting its vital role in tackling the housing crisis and building stronger communities.
Important: System updates this weekend (4-7 July)
From 4pm Fri 4 July to 8am Mon 7 July 2025, MyAccount and our Tech & Housing Hubs will be unavailable due to essential updates. For emergencies, call 0345 678 0555. Thank you for your patience.
Accent Housing: Delivering Rural Homes in Little Downham, Cambridgeshire
How Accent Housing is providing 39 new affordable homes in Little Downham, Cambridgeshire. The rural exception site meets local needs, supports community sustainability, and brings added social value.
Track your repairs appointment – in real time
From 30 July 2025, we’re introducing ‘final mile tracking’ for repairs carried out by our main contractor, Ian Williams.
Accent’s Buttercross Place Development Delivers Future-Ready Homes and Lasting Community Impact
Accent's development, Buttercross Place in March, Cambridgeshire, is redefining sustainable, affordable living with homes designed to meet the anticipated Future Homes Standard.
Championing Hope, Homes, and Humanity: Accent’s Head of Specialist Housing Leads the Way
On Starts at Home Day, Accent Housing honours Tanya Scott, Head of Specialist Housing, for empowering communities with compassion and leadership.
The Big Conversation Returns
On Thursday 4 September, Accent colleagues will be out in neighbourhoods for The Big Conversation—our annual event where we swap desks for doorsteps.
New Diverse & Additional Needs Policy – We’d Love Your Feedback
Accent has launched a new Diverse Needs Policy to better support customers with individual needs. Read the policy and share your feedback with our Community Development & Inclusion team.
Gas Safety Week – looking after your home, friends and family
Gas Safety Week – looking after your home, friends and family
Thousands of Chats, One Big Conversation
We knocked on 5,671 doors for our 3rd Big Conversation, hearing from 1,951 customers across the UK. See how your feedback is shaping our housing services.
Customer Annual Report 2025
Read Accent Housing’s Customer Annual Report 2024-2025. See how we’re performing against Tenant Satisfaction Measures, service improvements, and updates from the Big Conversation event.
Accent Launches New Customer Influence Framework
We’re proud to launch our refreshed Customer Influence Framework, giving customers across the UK a stronger voice in shaping services at Accent.
Accent Delivers 25 Affordable, Sustainable Homes in Willingham
Accent Housing delivers 25 affordable, energy-efficient homes at Belsar Grange, Willingham, providing rental and shared ownership options for local families.
Have Your Say: Our New Diverse and Additional Needs Policy
Read our new Diverse and Additional Needs Policy and share your feedback. Help us make our services fair, accessible, and supportive for everyone.
R. Benson Help Accent Refurbish Guest Apartment at Cranmore Court
Accent Housing and R. Benson refurbished the guest apartment at Cranmore Court, creating a modern, welcoming space for families and friends to stay.
Accent Customers Celebrate New Community Garden Project
Residents at Aprilia Court enjoy a new accessible community garden, created with Ian Williams, bringing people together for gardening and wellbeing.
Winter Ready: Upskilling Our Technical Hub to Support Customers This Winter
Our Technical Hub team trained on gas safety and repairs to help customers stay safe and warm this winter, with support from contractor partners.
Accent shortlisted for two Inside Housing Development Awards 2025
Accent is shortlisted for Best Affordable Housing Development and Best Development Team at the Inside Housing Development Awards 2025.
Accent Recognised as Sector’s Top EPC A-Rated Home Builder
Accent has been recognised as the top developer for EPC A-rated homes, building affordable, sustainable communities and reducing fuel poverty.
Have your say in this year’s Tenant Satisfaction Measures (TSM) survey
Share your feedback in Accent’s 2025 Tenant Satisfaction Measures survey and help improve services for you and your community.
It’s time to check your heating
Prepare for colder months by testing your boiler and radiators now. Our step-by-step guide helps you spot issues early, avoid winter breakdowns, and keep your home warm, safe, and energy-efficient.
Accent Publishes Third ESG Report
Accent’s 2024/25 ESG Report highlights progress in energy efficiency, affordable homes, social value, and inclusion, building strong foundations for the future.