At Accent, we're committed to helping customers access the support they're entitled to and providing practical help when it's needed most.
During a recent visit to one of our schemes, a customer spoke to our team about concerns with their Universal Credit payments. They were confused about deductions being made from their claim and worried they weren't receiving the correct amount of support.
To help resolve the issue, our team contacted Universal Credit with the customer present. Together, they reviewed the customer's circumstances, clarified the information held on their claim and ensured the correct details were recorded.
The support made a real difference.
Following a review of the claim, the customer received:
- £278.40 in backdated Universal Credit payments
An increase of £69.60 per month in ongoing payments - As well as the financial benefit, the customer felt reassured, better informed and more confident about managing their claim in the future.
Our Inclusion Team is here to support customers with a range of issues, including benefits, finances and accessing additional help and support.
If you're worried about your benefits or finances, or would like some guidance, please get in touch. We're here to help.