Accent customers receive £7,500 through Lightning Reach
Discover how Accent’s partnership with Lightning Reach is helping customers access financial support, including grants to ease money worries.
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Accent Inclusion Partner helps customer receive £1,269 extra each month
See how Accent’s Inclusion Partners helped a customer successfully apply for disability benefits, increasing their monthly income and financial stability.
Your feedback is helping us improve - TSM results 2025/26
Read Accent’s 2025/26 Tenant Satisfaction Measures results. See what’s improved, where we need to do better, and how your feedback is shaping our services.
Accent shortlisted for multiple Housing Heroes and Women in Housing Awards
Accent colleagues and teams have been shortlisted for the 2026 Housing Heroes and Women in Housing Awards. Read more about our finalists and achievements.
Your feedback is shaping real change
Read Accent’s TSM action plan and see how your feedback is shaping improvements, what we’re changing, and when you can expect to see results.
Richard Wilkinson - 35 years with Accent Housing
Long-serving Accent tenant recognised for transforming customer voice in housing.
More Than a Job: Employee Cath Holmes’ 38-Year Journey with Accent
There’s something quietly extraordinary about a life built on consistency and purpose and for Cath Holmes, Systems Accountant, that journey has unfolded over nearly four decades with Accent Housing.
Always Listening: Our New Approach to Your Feedback
Changing how we collect and publish our Tenant Satisfaction Measure results
Julie’s Story: 21 Years, and counting, of Growth at Accent Housing
Accent celebrates 60 years with colleague and customer voices. Julie Thompson's Story - 21 Years, and counting, of Growth at Accent Housing.
From Managing to Leading: A Reflection on the Leadership Academy
Management is about keeping the plates spinning: the plans, the processes, the performance.
Listening, learning and acting
See how customer feedback is helping us improve services at Accent, from complaints and communication to events and future plans. Find out how to get involved.
Improving how we handle complaints
Find out how Accent is improving complaints handling, making it easier to raise concerns, and ensuring we listen, act and learn from your feedback.
Accent customers receive over £2,000 in energy support
Accent customers have received over £2,000 in energy support in the last 3 months. Find out how you can check what financial help you could get.
See what’s happening near you
Explore Accent’s new Customer Engagement Calendar to find local events, community activities and ways to get involved near you.
Aftercare for your new home
Learn how aftercare works for your new home, what is covered, what is not, and how to report defects so we can fix issues quickly.
A small change for nature this May
We’re trialling No Mow May at a small number of schemes to support wildlife and greener spaces. Find out what this means for your area.
Do you need help with a tree? Here’s what to know
Find out when Accent can help with trees, what we are responsible for, and when tree maintenance is your responsibility.
Support for customers who use British Sign Language (BSL)
Find out about the British Sign Language support available for Accent customers through qualified interpreters and accessible communication services.
Putting customer safety first
Find out how Accent is keeping customers safe after strong results across electrical, gas, lift, asbestos and water hygiene safety audits.
Hoarding Awareness Week – why it matters and how we can help
Learn more about hoarding, the impact it can have on health and safety, and the support available during Hoarding Awareness Week 2026.
Accent customers help shape future repairs improvements
Find out how customer feedback from our Repairs Workshop is helping shape improvements to communication, repairs and customer service.
