Your contract
Learn about your Accent tenancy or homeownership agreement. Whether you're a tenant or homeowner, find essential details about your rights, responsibilities, and contract terms.
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Meet Accent’s Audit and Risk Committee
Our Audit and Risk Committee is a formal sub-committee of the Accent Group Board. Find out more about the committee and what they do here.
Meet Accent’s Senior Leadership Team
Meet the people working in Accent's Senior Leadership Team and find out how they’re helping us meet our targets.
Sustainability at Accent
Find out how Accent is improving energy efficiency, supporting greener communities and helping customers save energy and money at home.
Performance and Tenant Satisfaction Measures (TSMs)
Find out how well Accent's customers say we’re doing according to our Tenant Satisfaction Measures and read detailed breakdowns of how well we’re providing our housing service.
NHF Code of Governance
The 2020 Code of Governance was written by the National Housing Federation (NHF). The code helps housing associations follow best practices in how they are run and make decisions.
Duck End Lane
Discover 75 affordable, sustainable homes in Duck End Lane, offering affordable options for rent and shared ownership in Biddenham, Bedfordshire
Buying more shares in your shared ownership home
Interested in buying more shares in your Accent shared ownership home? Learn about staircasing, how it reduces your rent, costs involved, and how much you can increase your shares by.
Estate services and grounds maintenance
Learn how Accent keeps your neighborhood clean and tidy with communal cleaning, grounds maintenance, and more. Discover what's included in your service charge and what customers are responsible for.
Can I do DIY on my home?
Wondering if you can do DIY in your Accent home? Learn about our guidelines, what’s allowed, and how to get approval for improvements. Find out more today!
Replacing your kitchen
Learn about the Accent kitchen upgrade process, including work details, your choices, and how long it takes. Find out how we ensure safety and respect during the renovation.
Evacuation policies: North East
Stay informed about fire evacuation policies for Accent Housing’s North East region. Learn essential safety procedures to protect your home and community.
Fire Risk Assessments South
If you're an Accent customer living in the South, you can find the fire risk assessment for your home here.
Water safety advice
Learn essential water safety tips to prevent burns, scalds, and legionnaires’ disease. Understand the risks, symptoms, and prevention measures to keep your Accent home safe.
Supporting safe and happy communities
Discover how Accent supports safe, welcoming neighbourhoods. Report anti-social behaviour, share feedback or get involved to help improve your community.
Get financial support now
If you’re worried about paying your rent or service charge, don’t keep it to yourself. Find out how our financial support service can help you get back on your feet and in control.
Find extra financial support with Lightning Reach
We’ve teamed up with Lightning Reach, a free online service that helps you find and apply for grants and financial support based on your circumstances.
What is shared ownership?
Shared ownership is a home purchasing scheme that lets you become a homeowner by buying a share in a new or resale property. Find out how you can it to buy an Accent home here.
Measuring up to the Tenant Satisfaction Measures
We are regulated by the RSH and measure performance through 22 Tenant Satisfaction Measures (TSMs). Share feedback via our annual survey to help us improve our services.
Meet your housing team
Accent tenants who rent their home from us are assigned a helpful housing partner to give them support and information. Here’s what you need to know and how you can contact your housing partner.