Policies and corporate documents

STAIRs sets out the information we make available about Accent, our services and how we’re performing. Find out more about STAIRs and what it means for you.

Find out about STAIRs

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Tenant Satisfaction Measures (TSMs)

TSMs show how we’re performing and how satisfied our customers are.

Find out more about our TSMs

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Customer feedback in action

See how what you tell us helps improve our services.

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Quarterly Performance

Key Performance Indicators (KPIs) help track how we’re performing across our services.

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Your feedback helps shape and improve our services.

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Policies and corporate documents

Access Policy

Aids and Adaptations Policy

Allocations and Letting Policy

Anti-social behaviour and Hate Crime Policy

Awaabs Law Policy

Compensation Policy

Customer Inclusion & Support Policy

Customer Income And Arrears Policy

Customer Safety Policy

Complaints Policy

Cyclical & Planned Maintenance Policy

Domestic Abuse Policy

Equity Diversity And Inclusion Policy

Fire & Building Safety Policy

Good Neighbourhood Management Policy

Rent Charging Policy

Responsive Repairs and Voids Policy

Safeguarding Policy

Temporary and Emergency Relocation Policy

Tenancy Fraud Policy

Tenancy Management Policy

Tenancy Policy

Unacceptable Behaviour Policy

Reports, statements and documents

Accessing information about Accent

Tenant Satisfaction Measures (TSMs)

Customer feedback in action

Quarterly Performance

Get involved