As part of the Consumer Standards the Regulator of Social Housing requires Housing Associations to publish information annually on what we pay our executive directors and board members, together with the cost of managing the organisation.
In 2025/26 we paid our executive team and independent board members a total of £1.7m, equivalent to £84.02 per social housing unit. The Chief Executive Officer was the highest paid executive and was paid a total of £247k, or £12.22 per social housing unit.
In 2025/26 we spent £112m on the management of social housing. This includes the direct costs of managing customers’ homes such as routine and planned maintenance and major repairs, together with the day-to-day costs of running the organisation, including support service costs such as running our offices and IT systems. Management costs represent £5,537 per social housing unit.
Where your money goes
For every £1 of rent you pay, we spend it on the services, repairs and improvements needed to manage and maintain your homes.
The chart below shows how we spent our money in 2025/26.
Day-to-day repairs and maintenance
to keep homes safe and in good condition
Replacing things that wear out
such as kitchens, bathrooms, windows and doors
Managing homes and services
including customer support and housing management
Major planned repairs and improvements
to our homes and neighbourhoods
Net finance costs
such as interest on money borrowed to invest in homes
Service charge costs
including services provided to some schemes and communities
Lost rent from empty homes
while they are being prepared for new customers
Letting homes
and tackling anti-social behaviour (ASB)
Unpaid rent (rent arrears)
that has not been paid and may not be recovered.
Money kept aside
to reinvest in homes and services
(less than 1p)
other costs
Download our infographic on how we spend your rent here.
