Tenant Satisfaction Measures (TSMs) are measures introduced by the Regulator of Social Housing to help customers understand how well their landlord is performing.
They are designed to:
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give customers a stronger voice
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improve transparency and accountability
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help landlords improve services
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allow customers to compare performance across housing providers
The statistics include our:
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general needs homes
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housing for older people
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supported housing
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intermediate rent homes (for households with low to moderate income)
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temporary accommodation
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shared ownership homes
How TSMs work
There are 22 Tenant Satisfaction Measures in total.
These are divided into two groups:
Our TSM results
View our annual TSM results below.
