Tenant Satisfaction Measures (TSMs) are measures introduced by the Regulator of Social Housing to help customers understand how well their landlord is performing.
They are designed to:
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give customers a stronger voice
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improve transparency and accountability
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help landlords improve services
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allow customers to compare performance across housing providers
The statistics include our:
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general needs homes
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housing for older people
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supported housing
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intermediate rent homes (for households with low to moderate income)
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temporary accommodation
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shared ownership homes
How TSMs work
There are 22 Tenant Satisfaction Measures in total.
These are divided into two groups:
Our TSM results
View our annual TSM results below.
Read our Improvement Plan
Your feedback continues to play an important role in shaping our priorities and helping us improve.
Our Improvement Plan sets out the actions we are taking to improve customer experience and service performance across Accent. We regularly review and update this plan so customers can see the progress we are making.
