Important information coronavirus

Service Update

1 June 2020
The past few weeks and months have had a huge impact on us all. We’ve had to change the way we live our lives, but we haven't changed our commitment to you.

We’ve been following the government’s guidelines for home working, making the most of our technology and trying to provide as many services as possible. We've had to put some services on hold, but we are now working with our contractors, staff and partners to get them back on track. 

What’s Happening Next?

We are now planning to re-start all our repairs. The virus is affecting parts of the country differently, so some of the dates and details may change as we will always follow government and local council guidelines. The dates we are planning to restart repairs are: 

‘General Needs’ Homes (homes not designed, built, adapted or managed for residents with needs)

  • Outside communal and outside individual repairs – week commencing 25 May 2020.
  • Inside communal repairs – week commencing 1 June 2020.
  • Inside individual repairs – week commencing 8 June 2020.

Independent Living and Extracare Schemes

  • Outside communal and outside individual repairs - week commencing 13 July 2020.
  • Inside communal repairs – 20 July 2020.
  • Inside individual repairs – 27 July 2020.

We are now taking calls for non-urgent repairs, but we are not making appointments for them so we can prioritise the most important. We hope to start planned maintenance work from 1 August. If your home is due for any planned improvements, we will contact you. 

If you’d like to know more about what we’ve been doing to provide your services during lockdown, please visit the relevant sections of our website. In the meantime, everyone at Accent would like to thank you for your support, patience and understanding through what have been, and what still are, some very uncertain times. 

We will be here when you need us.

Help and Advice

Our Useful links page includes links to the NHS, Gov.UK, Citizen's Advice, Universal Credit and much more.

Want to understand how the virus is affecting your local council services? We have links to every local authority website where we have homes.

Our Frequently Asked Questions page provides answers to the most common questions we've been asked. We've also tried to answer questions you might ask if you are living in one of our independent living schemes (or you have relatives who are) and one of our 'general needs' homes.

23 March 2020

“Our priority at all times is to keep you safe and comfortable in your home. We are all living in an unprecedented time and with it comes a lot of uncertainty. The scale of the issues we are experiencing have not been seen before. Your home should always be a place you feel safe, and we know this is all the more true now. We will do our best to make sure that is the case whilst balancing the need to follow government guidance and keep you and our colleagues safe and well. To do this, we have had to change the way we work and find new ways to support you.

We are currently working hard in the background on a number of plans to get us through the crisis over the coming months, which include not only how we minimise the risk of spreading the virus to you and your family, but how we continue to provide essential services to you.

Given the fast moving nature of the situation, we have built this area of our website so we can keep you updated on any changes to our service and hopefully address any queries you have.”


Paul Dolan
Chief Executive, Accent Group


'Repairs Update'
Published: 24/04/2020

'Grounds Maintenance Update'
Published: 24/04/2020

'Accent's position on the economic impact of the coronavirus situation'
Published: 24/03/2020

Links to further help, advice and services on our website

Self-Isolating Form

If you think you may have been exposed to the virus, or are feeling unwell current government advice is that you should self-isolate for two weeks. Please let us know if you are currently self-isolating by completing this form:

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