Our priority at all times is keeping you safe in your home, and this will not change despite the uncertainty for all of us as the government, health service and businesses try to respond to the Coronavirus pandemic.

We understand the impact the current situation is already having on the UK economy and appreciate some people will now be facing financial difficulty, whether through reduced working hours or from losing their job. We also know that as a result, some residents might be worrying about paying their rent in the coming weeks and months.

I would like to personally reassure you that while this national emergency is taking place, no Accent resident will lose their home because they cannot pay their rent. We are here to make sure people stay in their homes. Our colleagues can offer all the support you need to make sure this happens.

If you are concerned about a recent change in your personal circumstances, I urge you to get in touch as soon as possible so that one of our specially trained colleagues can support you through what is proving to be a challenging and unprecedented time. We have made sure we have created capacity to respond to your specific queries about this, so please do contact us. We have also turned off our automated arrears letters as we want the opportunity to speak to you and support you through this difficult time.

To speak to one of our colleagues please call 0345 678 0555* get in touch via email or use the live chat service via MyAccount.

Best wishes,

Paul Dolan
Chief Executive, Accent Group

* Our telephone lines are open between 8am and 8pm, Monday to Friday and between 8am and 12 noon on Saturday. Please bear with us if it takes longer to get through. We are dealing with a high volume of calls.

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