Performance statement for residents 2018/19
We've included all the information we know our residents want us to keep them informed about, including how we are doing on repairs, home improvements and complaints. There are some things you’ve told us you aren’t that interested in, such as how we manage our income or rent arrears, as you expect us to be a financially sound organisation, so we’ve left these details out this year. If you'd like to look at our financial performance for last year in greater detail, you can find our audited accounts for 2018/19 on our here.
In the spring you'll also receive your new personal statement – that’s part of our new service offer, the Accent Partnership, our promise of a better service – which you helped us design. Your statement, which we’ll produce every year, will be all about you and the things that matter to you. It will also remind you who your customer partner is, something else you’ve asked for.
So, we hope we are sharing the information you want to see but, if there’s anything you want to talk to us about, we’d love to hear from you.