Accent Housing Limited Accessibility Statement

This statement applies to content published on the www.accentgroup.org domain and subdomains (for example, myaccount.accentgroup.org).


This website is run by Accent Housing Limited. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems in most browsers
  • navigate most of the website using just a touchpad
  • navigate most of the website using speech recognition software
  • access text to speech with built in access to Browsealoud
  • enable high contrast pages and fonts
  • use most of the website using a screen reader

However, we are aware that improvements can always be made. If you have any comments and or suggestions about our website, please contact us by emailing customer.services@accentgroup.org.


How accessible this website is

Parts of this website are not fully accessible:

  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some images do not have good alternative text
  • some buttons are not correctly identified
  • some error messages are not clearly associated with form controls

How to request content in an accessible format

If you need information in a different format contact use by emailing customer.services@accentgroup.org or ringing our Contact Centre on 0345 678 0555 (option 2), alternatively use the Contact Us form and tell us:

  • the web address (URL) of the content
  • your name and email address

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we are not meeting the accessibility requirements, please using the Contact Us form on the web address below:

https://www.accentgroup.org/contact-us/


Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).


Technical information about this website’s accessibility

Accent Housing Limited is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the the Web Content Accessibility Guidelines version 2.1 AA standard.


Non-accessible content

We understand the need for keeping our website up to date and validating content against accessibility standards.


PDFs and other documents

Some documents are not accessible in a number of ways including missing text alternatives and missing document structure.

If you need information in a different format contact use by emailing customer.services@accentgroup.org or ringing our Contact Centre on 0345 678 0555 (option 2), alternatively use the Contact Us form and tell us:

  • the web address (URL) of the content
  • your name and email address

How we tested this website

This website was originally designed for compliance against WCAG 2.1. It is our intention to provision a third party audit of this site in the first quarter of 2021. The site changes regularly and we recognise that the accessibility of new content should be verified.


What we’re doing to improve accessibility

We plan to review accessibility with an audit in the first quarter of 2021 with a resolution plan over the months following the audit.

This statement was prepared on 14 September 2020. This is the first draft.

Last updated: 14th September 2020

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