Why your voice matters
We want customers’ experiences to help shape our plans for homes and services. These opportunities are a chance to bring that experience into the discussions where decisions are made.
Speaking about our plans to involve customers, Emma Raven, a customer from Camberley, said:
“Hearing that there is an intention for Accent to reach out to, involve and collaborate with customers cannot have come at a better time.”
Help improve our customer services
Would you love to help make our services better for customers? From how we handle complaints to how we listen and act on feedback, you could help us see what’s working and what needs to change.
You’ll join a group that checks how our customer services are doing and helps shape improvements. You’ll bring your experience as a customer, ask questions and help make decisions that consider the needs of customers across Accent.
We call this role an Independent Committee Member on our Customer Experience Committee.
What you'd do
- Look at customer feedback and service results
- Check how we handle complaints
- Review homes, neighbourhoods and safety
- Help ensure customers' views lead to action
Help shape the future of our homes
Interested in how we look after our homes and where we build new ones? This is a chance to help shape those plans and make sure customers’ needs are part of the conversation.
You’ll join a group that looks at how we spend money on existing homes, repairs and new homes. You’ll ask questions about our plans and help check that they’ll make a difference for customers, now and in the future.
We call this role an Independent Committee Member on our Capital Investment Committee.
What you'd do
- Review repairs and maintenance plans
- Help shape plans for new homes
- Consider energy efficiency
- Monitor project progress and costs
Learn how to help shape our future
Want to understand how decisions are made at Accent and build your confidence to get involved? Our board member programme could be for you.
You’ll see how the people who help lead us make decisions about our homes and services. With workshops, support and a chance to observe meetings, you’ll build skills that could help you apply for a future board or committee role.
We call this our Tenant Board Member Programme, delivered with the Housing Diversity Network.
What you'll learn
- Workshops and learning sessions
- Support from experienced board members
- Observe board and committee meetings
- Build skills and confidence
What support will I get?
Committee roles
These roles are expected to take around eight days each year, including preparation time and approximately six meetings.
You’ll receive induction, training and ongoing support to help you contribute effectively.
Tenant Board Member Programme
The programme is expected to take between 12 and 18 months and includes workshops, mentoring and opportunities to observe meetings.
You don’t need previous board experience. The programme is designed to help you build confidence and understanding.