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Listening, learning and acting

See how customer feedback is helping us improve services at Accent, from complaints and communication to events and future plans. Find out how to get involved.

Improving how we handle complaints

Find out how Accent is improving complaints handling, making it easier to raise concerns, and ensuring we listen, act and learn from your feedback.

Accent customers receive over £2,000 in energy support

Accent customers have received over £2,000 in energy support in the last 3 months. Find out how you can check what financial help you could get.

See what’s happening near you

Explore Accent’s new Customer Engagement Calendar to find local events, community activities and ways to get involved near you.

Aftercare for your new home

Learn how aftercare works for your new home, what is covered, what is not, and how to report defects so we can fix issues quickly.

A small change for nature this May

We’re trialling No Mow May at a small number of schemes to support wildlife and greener spaces. Find out what this means for your area.

Do you need help with a tree? Here’s what to know

Find out when Accent can help with trees, what we are responsible for, and when tree maintenance is your responsibility.

Support for customers who use British Sign Language (BSL)

Find out about the British Sign Language support available for Accent customers through qualified interpreters and accessible communication services.

Putting customer safety first

Find out how Accent is keeping customers safe after strong results across electrical, gas, lift, asbestos and water hygiene safety audits.

Hoarding Awareness Week – why it matters and how we can help

Learn more about hoarding, the impact it can have on health and safety, and the support available during Hoarding Awareness Week 2026.

Request a Call Back When You Phone Us

A Customer's Perspective: Seeing Accent Communities First Hand

Involved customer Chris Lyn shares his experiences visiting Accent communities across the country and reflects on the importance of belonging, customer voice and community.

Community Hub Restored Thanks to Partnership Support

A community hub in Sunderland has been restored after vandalism thanks to the support of Accent and contractor partner Bagnalls, helping bring an important community space back into use.

Waiting for a repair? Look out for your tracking text

Waiting for a repair? If your appointment is with Ian Williams, you can track your repair technician's journey to your home in real time using Final Mile Tracking.

Right To Buy Keys Homeowner Shared Staircasing

Accent pilots new lettings waiting list to make applying for a home easier

Accent Housing has launched a new lettings waiting list pilot in selected areas to make applying for a home simpler, clearer and more transparent for customers.

Accent's National Customer Group Helps Shape Future Improvements

Find out what was discussed at our latest National Customer Group meeting, including repairs, complaints, damp and mould, customer feedback and future service improvements.

A close-up of a man's hand drilling into a table

Partnering with contractors to improve our repairs service

Accent and its contractors have come together to identify improvements to the repairs service, using customer feedback to help deliver a more reliable, consistent and customer-focused experience.

Join Us for ASB Awareness Week 2026

Join Accent during ASB Awareness Week 2026 for community events, clean-up days and customer engagement sessions focused on tackling anti-social behaviour and creating safer neighbourhoods.

Service Update: Tech and Housing Hubs Closed Today

Our Tech and Housing Hubs are closed today for staff training. If you have an emergency, please call 0345 678 0555. We apologise for any inconvenience.

Tailored Support Helps Customer Increase Universal Credit Payments

Find out how Accent's Inclusion Team helped a customer resolve an issue with their Universal Credit claim, resulting in backdated payments and increased monthly support.

Helping a Family Make Their New House a Home

Find out how a new Accent customer received £600 in support through Lightning Reach, helping them purchase essential household appliances and settle into their new home.