Local changes in Burgess Hill

Find out more about how your views have influenced change at a local level...

October 2021

You said: Residents missed seeing our staff and contractors out on-site, due to the coronavirus restrictions, and were starting to feel disenfranchised.

We did: As restrictions began to lift, our thoughts turned once again to how we could safely meet with customers face-to-face once again and deliver a 'personal' customer experience. Our staff visited the estate to catch-up with residents (new and existing), to find out how they'd been coping with the restrictions and provide any support they could. The restrictions had led to a backlog of repairs in some areas. Our staff were on hand to take reports of repairs and chase up any repairs which were outstanding. We were also pleased to promote our partnership with Appliances Online - offering customers the opportunity to rent quality white goods from a trusted provider at just £2.00 per week. More details here.

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