The statistics on this page include our:
- general needs homes
- housing for older people
- supported housing
- intermediate rent homes (for households with low to moderate income)
- temporary accommodation
- shared ownership homes
How we collect this data
Management performance information
The information on our housing services has been directly measured through information we already hold on our systems.
Tenant Satisfaction Measures
Tenant Satisfaction Measures (TSMs) are government measures that hold housing associations like Accent and local councils to account, checking the quality of homes and services being provided. They also help our customers understand how well we’re doing compared with other social housing landlords.
There are 22 types of TSMs in total, with some subcategories. These TSMs are divided into two categories:
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10 Management Information Measures (MIMs), which are measured directly through information we hold on our systems
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12 Tenant Perception Measures (TPMs), which we measure through an annual tenant perception survey
All TSMs scores on our Performance and TSMs Results pages are presented separately for low-cost home ownership (LCHO) and low-cost rental accommodation (LCRA) customers. The only figures that combine these two groups are those related to Anti-Social Behaviour.
You can find out more about our approach to collecting our results at the bottom of our Performance and TSMs Results pages.
Find out more about TSMs on GOV.UK.