Some residents are contacted by claims companies or solicitors who offer to make a disrepair claim for them, often saying it's on a "no win, no fee" basis. Before you sign anything, it's important to understand what this could mean for you.
Things to think about
- You may have to pay fees or costs in some situations, such as if you stop the claim or do not follow the agreement.
- You could be asked to sign legal documents. Make sure you read and understand them before signing.
- Some people are told not to let landlords into their home while a claim is being made. This can delay inspections and repairs, meaning problems may take longer to fix.
- Once a legal claim starts, it can take longer to resolve the issue and may involve extra steps and costs.
The fastest way to get repairs done
The best way to get most repair problems sorted is to report them directly to us as soon as possible. This helps us:
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Inspect the problem quickly
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Arrange a convenient time to visit
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Carry out any repairs that are needed
How you can help
We encourage all customers to:
- Report repair issues as soon as they notice them
- Keep appointments and allow access to your home when needed
- Tell us if you're unhappy with how a repair has been handled so we can review the situation and put things right
We're committed to helping keep your home safe, comfortable, and in good repair. If you have any concerns, please get in touch with us first.
