On this page, you can find agendas and minutes from our customer meetings.
We share these so you can see what’s being discussed, what decisions are being made, and how customers are helping to shape our services.
The minutes give you a summary of the discussion, any decisions made, and actions agreed.
We’re committed to being open and transparent, and sharing this information helps keep you informed about the work we’re doing together.
July 2025
September 2025
January 2026
June 2026
If you have any questions about the meetings or would like to get involved, please contact our Customer Engagement team at engagement@accentgroup.org.
See how we’re listening and acting
Customer feedback directly shapes how we improve our services, including:
- damp and mould communications
- complaints communications
- rent and service charge information
- lettings policies
