Fire Safety Works Stafford House


UPDATE: 2 November 2021

Unfortunately, to date, we have not been able to appoint a contractor to carry out the required work to remove the cladding and fit new windows at Stafford House. This means we cannot confirm a start date for when work can begin. We can understand how disappointing and frustrating this may be. 

Contract law and legislation requires us to use a formal tender process to appoint a suitable contractor to carry out such major work, which has taken time. Unfortunately, when we sought contractors to tender for the work, we only received one application at the end of the tender process. For a number of reasons, we did not feel we could offer this contractor the work.

Work of this nature is presently in very high demand. There are many other housing associations and local authorities which also need to carry out this type of work. This high demand is resulting in a shortage of appropriate contractors. We consider this work to be both necessary and urgent but, due to the high demand for contractors, any that are suitably qualified and experienced are already working on major projects that could take considerable time to complete. If we combine this with the increasing price of materials and shortage of supplies, we find ourselves in the almost unprecedented situation of not being able to secure a suitable contractor to carry out the work. 

Despite the position we are in with the tender process, we are looking at what else we can do, within legal and legislative guidelines, to secure a contractor. We are presently in early discussions with two contractors who are reviewing the work needed, while we assess their experience and capability for the work. We will keep you updated on the progress.

Due to these exceptional circumstances, we are willing to discuss the possibility of allowing our shared owners to sublet their home if they wish to sell while the work is being arranged and completed. Anyone who is a shared owner, who feels sub-letting would help should contact home ownership specialist Chris Harrison on 0345 678 0555, email: Leaseholders are entitled to sublet their home as part of their lease, but must inform us if they intend to do so, it is a requirement of the lease.   

We can understand residents will have concerns and questions, so we have arranged a Zoom meeting on Wednesday, 10 November 2021 from 4.00 pm with a number of senior Accent managers present. Anyone who can’t attend the meeting can email us at or contact us on 0345 678 555. 

Our residents' safety remains our top priority and, until such a time we can confirm when work will start, we will keep everyone updated via email, letter and on this webpage. 

If you are a leaseholder who lets out your flat privately, please advise your tenants of this update.

UPDATE: 22 June 2021

We can now confirm that the specification for the works has now been finalised, and we are now in a position to go out to tender, which is good news. Unfortunately, the actual process of appointing a contractor will take further time to complete and, it is with more apologies, that we have to say we do not expect the work to begin until at least the autumn.

Although we are hopeful that we will be in a position to start work in the autumn, we need to point out that this is not only subject to us being able to appoint a suitable contractor, it is also subject to appointing one who can commit to starting the work as soon as we want them to. We will, of course, do our best to appoint a contractor who can start as soon as possible, but there are legal and legislative processes we have to follow, to ensure we appoint the right contractor with the experience of undertaking this type of specialist fire safety work. We are also seeing that contractors are in very high demand.

We appreciate this is probably not what you expected, or wanted, to hear and we can only try to reassure you that we are doing our very best to get this important fire safety work arranged.  

We would like to further reassure you that your safety remains our number one priority and, until such a time when we can confirm an actual date for the work to start, we will keep in contact with you and provide any updates we can, via email and here. We are also keeping in touch with Rushmoor Council and local councillors, as we know some residents are contacting them, and we want to be able to reassure them that we are working to appoint the right contractor and start the work as soon as possible.

If you are a leaseholder who lets out your flat privately, please advise your tenants of this update.


UPDATE: 15 January 2021

We have received confirmation from Rushmoor Borough Council that they have approved the planning application for the fire safety works at Stafford House. The link below is to the Council’s planning portal and includes more details about the decision.

Visit Planning Portal

We are finalising the specification of work and contract documents, and the next stage is to tender the works and appoint a contractor, which will be in the next couple of months.

PUBLISHED: 6 November 2020

Accent Housing have been working hard to ensure the fire safety of the high rise buildings our residents occupy, meets the latest legislation and guidance, following the Grenfell Tower tragedy.

We have taken positive steps at each stage, following investigations into the construction of the top floor flats and the external rainscreen cladding at Stafford House. A number of shortfalls have been identified. We have been liaising with Rushmoor Borough Council, Hampshire Fire and Rescue Service and other key safety stakeholders in implementing all interim recommendations.

Our longer term view is that the top floor flats will need to be removed and the rainscreen cladding on the gable end will need to be replaced. Specifications have been prepared to ensure our buildings meet the latest Building Regulations Approved Documents.

This page has been created as a source of information for you, our customers, and to keep you updated with the remedial works project.


Stafford House, Fire Safety Meeting

Rob Mills, Director of Customer Experience and Holly Sheppard, Contracts Manager met with residents via a Zoom meeting to provide an update on the latest Fire Safety works being undertaken at Stafford House.


(Published: 24 November 2020)

Fire Safety evacuation policies at Stafford House:

Flats 1 - 46

This policy applies to flats 1 - 46.

If there is ever a fire at your scheme, the evacuation process (set by the Hampshire fire service), is what’s known as:


A delayed evacuation is used in buildings where a fire can be safely contained within a flat. If evacuation is required, those residents in the immediate area of the fire can evacuate first.

If the alarm sounds and you are in your flat, close all the windows and doors and stay put. Your home is designed to resist fire for 60 minutes. If people can stay safe by staying in their flats, the fire and rescue service can focus on extinguishing a fire without a causing panic. Only leave your flat if it is affected by fire or smoke or when you are advised to do so by the fire and rescue service.

But, if the fire is in your own flat or you are in a communal area when the alarm sounds LEAVE immediately. Close the doors behind you, raise the alarm and call 999.

Follow the green exit signs. Never use the lifts or stop to collect belongings. Once you get outside, stay a safe distance away from the building and don’t go back inside until you are told it is safe to do so.

For more information on fire safety at Stafford House, please contact your customer partner on 0345 678 0555.


Flats 47, 48, 49 & 50

This applies to the top floor flats 47, 48, 49 and 50.

If there is ever a fire at your scheme, the evacuation process (set by the Hampshire fire service), is what’s known as:


This means you should leave your home and follow the green exit signs AS SOON AS THE FIRE ALARM SOUNDS, or if there is a fire in your own flat.

Do not stop to collect any of your belongings, just leave as safely and as quickly as possible.

Follow the green exit signs in the building. Never use the lifts. Once you get outside, stay a safe distance away from the building and don’t go back inside until you are told it is safe to do so.

We have certain legal obligations when it comes to fire safety, and protecting our homes and our residents.

These include:

  • Carrying out fire risk assessments on your home.
  • Carrying out fire risk assessments in communal areas to make sure escape routes are kept clear.
  • Making sure your front door meets with current fire safety standards.
  • Fitting special heat and smoke detectors. (If the detectors are linked to a fire panel, they will be checked by our contractors every year).
  • Weekly tests of fire alarms in buildings that have a fire panel.
  • Checking fire safety signage displayed around your building is up to date.

For more information on fire safety at Stafford House, please contact your customer partner on 0345 678 0555.


1. Does Stafford House have any ACM (aluminium composite material) panels on the building?

No, but it does have an External Rainscreen Cladding system to one elevation, which was retrofitted onto the original construction at the time of conversion around 2007/8. The Rainscreen Cladding System is on the South facing side of the building and is a powder coated metal material that is red in colour.

2. What type of Rainscreen Cladding System does Stafford House have?

The Rainscreen Cladding is formed of 40mm thick steel sheet composite panels with PIR (polyisocyanurate) insulation cores. It is understood the panels were fixed to the original brickwork substrate via a series of galvanised steel cladding rails, thus forming an 80mm cavity between the original brickwork face and the back face of the cladding panels.

3. Has the Rainscreen Cladding System been independently inspected?

Yes, it has and the findings have been reported to us.

4. Has Accent received an independent report?

Yes. We are still reviewing the report and identifying how to apply the recommendations based on the further information we need from Building Control and the independent fire safety expert.

5. How long have you had the report?

We received the finalised report on Tuesday 10 March 2020.

6. What recommendations does the report make?

  1. Review the top floor flats to determine the internal fire safety and install additional linked fire detectors and warning sounders.
  2. Consider the replacement of the Rainscreen Cladding system.

7. How long will the work to meet the recommendations take to complete?

There are a number of factors we need to consider before a clear timeline can be agreed. We have set up a dedicated project team to work with our customers and external experts including Rushmoor Council and the independent fire safety experts to make sure we understand the impact and cost of the work that needs to be done.

We will be talking to you as soon as we know more about what work we will need to do and how long it is likely to take.

8. You wrote to us in 2017 advising of an independent report and that the building was safe. What has changed and what is different now?

In 2017, a fire specialist inspected the building and made a number of recommendations. These resulted in remedial work which we did immediately. The independent expert reported that the fire integrity of the building was robust and safe. They also reported that no further action was required over and above the remedial works we had carried out.

Since the Grenfell Fire Tragedy, the Ministry of Housing, Culture and Local Government’s (MHCLG’s) guidance has changed.

Advice Note 14 was introduced by the Government. It provided a ‘decision tree’ (a tree like model of decisions and their possible consequences), relating to the suitability of external wall materials of residential buildings over 18 metres (6 storeys) high. We have, therefore, followed the guidance and reviewed and analysed the Rainscreen Cladding System installed. This has led to some concerns over the suitability of the Rainscreen cladding and us now considering its replacement.

9. What does this mean for Stafford House and customers?

This now means, due to current guidance, we will be working with Rushmoor Council and independent fire safety experts, to assess how we can safely and practically progress the recommendations made for the Rainscreen Cladding System and top floor flats.

10. Who is going to pay for any works required?

We are currently reviewing all funding options, including the recent budget pledge by the Government to help landlords pay for external wall material removal.

We can assure you that we will bear the cost of the work required, not pass on any costs to customers.


1. Is Stafford House safe?

Yes, we believe Stafford House is safe. We would not allow customers to stay in any unsafe home or building.

2. Am I safe in my home?

How safe you are in your own home very much relies on you making sure your home complies with standard fire safety regulations. We would be more than happy to inspect your home and offer fire safety advice.

3. What assurance can you offer me that I am safe?

To be safe in your own home please check you have the following:

  1. A working smoke/heat detector alarm in your kitchen and hall.
  2. A half hour fire door, with strips and seals to the entrance of your home protecting you from a communal fire.
  3. Internal walls which provide a minimum 30 minute fire protection between properties.
  4. A working communal fire alarm and detection system that is independently checked monthly.

If any of these are not in place, please contact us.

In addition:

  • Our fire safety assessor carries out a weekly inspection of the building and reports any remedial works to be completed.
  • Hampshire Fire Brigade undertake a joint annual inspection of the building. There are no current concerns.

4. Do I stay put or evacuate if the smoke/heat alarm sounds?

We have taken advice from Hampshire Fire Brigade on what our customers should do in the unlikely event of a fire in the building. Their recommendation is that if the smoke/heat alarm sounds within your flat, you should evacuate. If you hear another alarm from another property, you should stay in your home unless advised by the fire brigade.

5. I am worried about fire safety, do I have to move out?

No. Based on the most recent fire risk assessments, carried out in January 2020, and taking into account the fire prevention measures in place, the risk of a fire in the building is low.

6. Are the fire brigade aware of Stafford House and the Rainscreen Cladding System?

Yes. Hampshire Fire and Rescue Service are aware and we are working together to make sure customers are safe.

7. What extra fire safety measures are Accent putting in place until the remediation works are complete?

We have introduced weekly inspections of the building. There is also a dedicated project team, which includes independent fire safety experts, Rushmoor Council and Hampshire Fire and Rescue Service, which regularly reviews the fire safety risk of the building.

8. Do you undertake Fire Risk Assessments (FRAs)?

Yes, we undertake annual fire risk assessments by internal fire safety assessors and ensure any remediation works raised as part of the FRA process are carried out.

9. Can we see a copy of the FRAs?

Yes. We are looking at how we can best share this information with you. Currently, our FRAs are stored in an internal computer system and there isn’t a straight-forward way to share the detail in a format we can send to customers.

10. How do we report any potential fire risks or concerns we have?

It is everyone’s responsibility to ensure we are all safe. If you have any concerns, or see people undertaking work you think we might not know about, (e.g. Sky installation), please contact us on 0345 678 0555 or e-mail:

1. Will this have any impact on the value of my property?

It is difficult to say at this time. Any potential purchasers may not be able to obtain a mortgage, due to mortgage lenders requiring confirmation of a building’s safety. A building’s safety, for conveyancing purposes, is established through the External Wall System (EWS) process. This has been agreed by the RICS and banks and building societies. Until the works are completed, the fire expert completing the EWS will not be in a position to sign off the EWS form. Further details can be found at

2. What happens if I am currently trying to sell my property?

Unfortunately, at the moment, we don’t think you will be able to sell your property on the open market. However, once the works are complete, and the buildings are compliant, the EWS form can be signed off, and you should be able to sell your property.

3. Will Accent buy my property?

Unfortunately, no, we cannot buy back your property, However, once the remedial work has been completed, we will be able to advise you on how to sell your property on the open market.

4. I have a private tenant, what will you do to help me and them?

If you sub-let your property, we expect that you have landlord insurance in place that would cover such eventualities. If you live in one of the four top floor flats, we do need to talk to you about what happens next for your tenant, and we will be in touch with you directly.

5. Do I have to move out whilst works are done?

For the people living in the top floor flats, we are discussing the options separately with those residents.

For those living elsewhere in the block, there is no need to move out during the works.

1. Who do we speak to if we have further queries or questions?

If you have any further questions, please email your enquiry into the dedicated email address we have set up, will ensure the right member of the project team responds or speaks to you as appropriate, within one working day.

2. How will you keep us informed?

We will be in touch with you regularly to keep you informed of progress or important changes. We are also happy to have face to face conversations and will arrange a customer meeting before the work starts on site.

Because of the current Coronavirus outbreak, we will need to take account of current Government advice about the holding of face to face meetings, but do let us know how you would prefer us to keep you informed.

3. What else do Accent need to do to assess the building?

We are not aware of anything else required to assess the building. However, as Government guidance and best practice is reviewed, we will continue to monitor the fire safety of Stafford House, and further investigation works may be required.

Useful Documents

Stafford House FAQs - January 2020

For your convenience you can download this PDF of FAQs on fire safety at Stafford House

Stafford House fire safety meeting - 24 Nov 2020

Presentation slides from the meeting held with residents on 24 November 2020

Fire Safety at Stafford House

If you've got any concerns or questions please get in touch using this form

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