Over the coming weeks, some Accent customers will be contacted by a specialist company called Field Locker, who are working on our behalf to help us update customer information.
Keeping customer information accurate and up to date is important. It helps us understand who our customers are, the different needs within our communities, and how we can provide the right services and support both now and in the future.
Customers may be asked to confirm or provide information about themselves. This may include contact details and information about protected characteristics, such as age, ethnicity, religion, disability or other information they choose to share.
Why we're collecting this information
Having better information helps us:
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Understand the needs of different customers and communities
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Improve our services and communications
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Identify where additional support may be needed
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Make informed decisions when planning future services
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Meet our legal and regulatory responsibilities
Is this genuine?
Yes. Field Locker has been appointed by Accent Housing to carry out this work on our behalf.
Some customers may receive an email, text message or phone call from Field Locker. If they contact you by phone, they will explain they are calling on behalf of Accent and follow a verification process.
For your reassurance:
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Field Locker is acting on behalf of Accent Housing
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We have authorised them to contact selected customers
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We have published this information on our website so you can check that the contact is genuine
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You can contact Accent directly if you have any concerns
Frequently asked questions
Why have I been contacted?
You have been selected as part of a customer information update exercise being carried out on behalf of Accent.
Do I have to provide the information?
Providing information is voluntary, but it helps us better understand our customers and improve services.
How will my information be used?
The information will be used by Accent Housing to help us understand customer needs, improve services and meet our legal responsibilities.
How do I know the contact is genuine?
Field Locker is working on behalf of Accent Housing. You can use this webpage to verify the contact or contact Accent directly if you are unsure.
They will contact you from an email address with the domain @fieldlocker.co.uk and from a phone number ending in *138.
Will my information be kept secure?
Yes. Any information collected will be handled in line with data protection requirements and Accent's privacy policies.
Questions?
Please contact us if you would like more information.