Thank you to everyone who shared feedback via our survey on our Customer Annual Report, helping us to shape this year’s document and make it meaningful for customers.
Overall, you told us the report is clear, well-designed, and open about how we’re performing.
However, many customers felt the report is too long and includes too much data, making it harder to stay engaged. You asked for clearer explanations of what performance information means, more real customer stories and voices, and greater transparency about where things haven’t gone as planned - along with what we’re doing to fix them.
We’re already using your feedback and comments to shape this year’s report. As a direct result of listening to your suggestions, we're including lots of information about what we're doing to improve services, data on how we are performing in a visual and engaging way and updates from our involved customers - as well as more focus on customer voices.
Look out for the Customer Annual Report this September, and please keep sharing your feedback on how we can improve.