We’ve launched a new video celebrating the positive impact customer involvement is having across Accent, showing how customers are helping to shape services, influence decisions and drive improvements through a growing range of engagement opportunities.
Over the last year, Accent has continued to strengthen its approach to customer involvement through our Customer Influence Framework. What began as a commitment to listen more consistently has developed into a wide range of opportunities for customers to get involved, including national and regional customer groups, scrutiny activities, consultations, co-design workshops and local engagement initiatives.
These opportunities are helping ensure that customer voices are heard and reflected in the decisions we make.
The video features real examples of how involvement is making a difference and highlights the important role customers play in shaping the future of our services.
We'd like to thank the customers who continue to give their time, expertise and feedback to help us improve.
Interested in getting involved?
Visit our Get Involved section to learn more about the opportunities available and discover how your voice can help shape our services.
Looking ahead
We're also preparing to launch our new Customer Charter in September. The Charter will set out our commitments to customers and further strengthen the role customer feedback plays in shaping our services.
Together, we're building better services through listening, learning and acting on what our customers tell us.
Interested in getting involved?
Visit our Get Involved page to learn more about the opportunities available and discover how your voice can help shape our services.