You may remember that back in April, we told you about changes to how we are asking for your feedback on our Tenant Satisfaction Measures (TSMs.)
Before, we asked everyone at the same time of year, generally in the autumn. Now we are asking for feedback on our TSMs at four different points in the year, although each customer can only complete the survey once during the year.
The next survey period starts on 20th July and ends in September.
A few reminders
When asked to take part in the short survey (it only takes between 4 and 10 minutes to complete), you will be able to quickly share your views about your home and our services.
Our TSM partner is a sector-leading specialist called Acuity - they will carry out the survey for us. This is so that our TSM process is independent, and so that customers can speak freely and confidentially about Accent.
Acuity will contact you via the method you prefer (stated on sign up) but you can change this at any point by logging into MyAccount where you can change you contact preferences, or calling our team on 0345 678 0555.
Acuity will contact you by any of the following ways:
- Email or text message (SMS) with a link to a survey
- A phone call asking you to take part. This will come from (+44) 01273 004098.
- A paper survey by post
Acuity is a trusted company that works with many housing providers, and they follow strict data protection rules. However you can still contact us by the usual methods to confirm that the link/ call is genuine. You can also choose to give feedback without your name being shared.
To read more about our Tenant Satisfaction Measures, and see how we’re performing, visit our website here https://www.accentgroup.org/about-us/our-performance/
Our TSM survey partner Acuity is changing their telephone number
You may have noticed that the phone number being used by our survey partner has changed since the April edition of this magazine.
The new number Acuity will call you from is (+44) 01273004098.
Please be assured this is a legitimate organisation, working on Accent’s behalf.