What will life be like in 2030? That’s the question we are asking ourselves as we look to set our priorities for the next three years.
We’re starting work on our next Accent Strategy, which will guide us from 2027 to 2030. Put simply, we’re looking ahead and thinking about what matters most to our customers, colleagues and partners and how we can continue to improve the way we work and the services we provide.
We’ve already used lots of information you’ve already given us, such as feedback from satisfaction surveys, customer engagement, complaints and more to start to think about what we will do over the next three years and how we’ll know if we are successful.
This has led us to the following three themes for our strategy:
· Positive Customer Experiences
· Great Homes and Communities
· High Achieving Organisation
Over the next few months, there will be opportunities for you to tell us what you’d like to see from Accent and what your priorities are for your community.
You’ll be able to have your say through our community development events and our annual engagement event in September, The Big Local Conversation.
If you’d like to give us your views now, please click this link or scan the QR code and use the feedback form provided.
Accent Strategy 2027-30 – Fill in form
If you have any specific issues with Accent, such as a complaint or a repair, please contact us at customerservices@accentgroup.org or give us a call on 0345 678 0555.