MyAccount registration validation

Do you already have a MyAccount profile? *

I already have an account and want to change the email address I use to sign in
I don’t have an account and want to register

Is the customer already registered on MyAccount? *

Log into Microsoft Entra and search for their email address, also check ActiveH snapshot is lit up and contact ID is the same on both systems

Yes
No

Does the customer’s registration details match ActiveH? *

Check the first name, last name, date of birth, postcode and account reference number are exactly as they appear on our system

Yes
No

Is the customer's contact set to Active? *

Yes
No

Is their relationship set to either tenant or joint tenant? *

Yes
No

Is their tenure any of the following? Commercial, Staff Accommodation, Freeholders without Charges *

Yes
No

Are they a current tenant? *

Yes
No

Did they terminate their tenancy over 6-months ago? *

Yes
No

Do they have an outstanding balance to pay? *

Yes
No