Help & Advice

We work with different charities and support groups to help our customers when life is hard.

If you are worried about paying your bills, your rent, or managing your money, there are links on this page to places that can help you.

We can also help with financial support to get you back on track.

Wellbeing

Samaritans

A charity offering free, confidential support to anyone struggling to cope.

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Age UK

A charity that helps older people with advice, support, and services.

Andy's Man Club

A men’s mental health charity that runs free support groups.

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Mind

A charity that supports anyone with mental health problems.

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Money Help

Step Change

A charity that gives free, expert advice on problem debt.

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Citizens Advice

A service that gives free advice on money, work, housing, and more.

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Entitled to

A free online tool to check what benefits or support you can claim.

National Debtline

A free, confidential service giving advice to people in debt.

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Violence/Crime

Womens Aid

A charity that supports women and children affected by domestic abuse.

Victim Support

A charity that helps people cope and recover after crime.

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Crimestoppers

A charity that lets you report crime safely and anonymously.

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Housing and Food

Shelter

A charity that helps people with housing problems and campaigns to end homelessness.

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Trussell Trust

A charity that runs food banks and works to stop hunger and poverty.

Addiction

Frank

A free and confidential service that gives honest advice about drugs.

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Gamble Aware

A charity that offers free help and support to anyone worried about gambling.

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Government

Gov.UK

The official UK government website where you can find services like benefits, tax, and passports.

DWP

The government department that provides benefits, pensions, and help to find work.

Digital Services

Ability Net

A UK digital charity supporting older or disabled people to make the most of their technology. The charity also supports organisations deliver accessibility and inclusion best practices.

Good Things Foundation

The UK’s leading digital inclusion charity, supporting people to become digitally equal, able and safe, so that they can be happier, healthier and better off.