Measuring up to the Tenant Satisfaction Measures
We are regulated by the RSH and measure performance through 22 Tenant Satisfaction Measures (TSMs). Share feedback via our annual survey to help us improve our services.
Showing 1 - 24/24 results
Annual Report 2023/24
We're delighted to share our 2023/24 Annual Report with you.
Accent Group announces new Chief Executive Officer
Accent is happy to announce Nick Apetroaie as the new CEO, starting November 1. With over 15 years of housing leadership experience, he will advance Accent’s goals outlined in the corporate strategy.
Accent Group retains S&P A stable rating
We are proud to announce that Standard and Poors have re-affirmed its credit rating on Accent as ‘A’ with a stable outlook.
Accent’s Development Team shortlisted for prestigious national award
Accent’s Development Team is shortlisted for ‘Development Team of the Year’ at the Inside Housing Awards, recognizing their ambition, innovation, and delivery of over 400 new homes this year.
Accent appoints new Chief Information Officer
Accent Group announces James Anderson as Chief Information Officer. With vast tech experience, he’ll lead digital innovation, data integration, and enhance customer-focused services.
Building on Strong Foundations: Our new Corporate Strategy 2024-2027
Accent’s 2024-27 strategy, "Building on Strong Foundations," focuses on quality homes, customer-led services, and lasting change to address the housing crisis and build thriving communities.
Accent announces Sarah Ireland as Interim CEO
Accent announces Sarah Ireland as Interim CEO following Paul Dolan’s departure. Sarah will build on Accent's strong foundation, driving growth and impact, while recruitment for a permanent CEO begins.
Paul Dolan to step down as Accent CEO
After nearly 7 years of dedicated service, Paul Dolan, Accent Group CEO has announced he will step down to pursue an exciting opportunity at Riverside Housing as their new Group Chief Executive.
Accent's Brand-New Look
We are excited to announce that Accent has undergone a brand refresh, and you will soon start to notice our fresh look.
Tilery Community Action Day: Making a Difference Together
Accent Housing joined partners for a Community Action Day in Tilery, Stockton, improving public spaces, tackling local issues, and engaging with residents to build a safer, stronger community.
Accent responds to funding announcement for Affordable Homes Programme
These homes will provide long-term affordability and lower running costs for customers, and also play a role in supporting the transition to a low-carbon economy.
Working Together for a Cleaner Primrose Hill
We joined customers, partner agencies, and local groups for a clean-up at Primrose Hill, tackling ASB concerns, offering advice, and collecting 15 bags of rubbish. Read more about our efforts!
Government Officials Visit Accent to See Housing Improvements in Action
Accent Housing welcomed teams from MHCLG and HM Treasury to showcase our retrofit programme and new energy-efficient homes. Learn how we're building for the future with Homes England’s support.
We’re welcoming a new Chair to our Board
From May 2025, Nigel Wright will join Accent as Chair Designate, bringing deep experience in housing and a strong customer-first approach.
Bottisham Meadows: Accent Housing Completes 50 New Affordable Homes in Cambridgeshire Village
Accent Housing has completed Bottisham Meadows, a £9.5m development of 50 energy-efficient affordable homes in Cambridgeshire.
Accent Customers Shortlisted for Prestigious National Awards
Accent celebrates three Customer Champions - Stacy Hartley, Jackie Best, and Helen Hutchinson - shortlisted for national housing awards in recognition of their dedication and community impact.
Important update from our Customer Champions
Discover how Accent’s Customer Champions have driven real change over the past year. Watch their annual update video and learn how you can get involved.
A day in the life of a Housing Officer tackling anti-social behaviour
Housing Partner Cheryl tackles antisocial behaviour with empathy and teamwork, helping residents feel safe and supported in their homes.
Working together to tackle anti-social behaviour - a customer champion’s perspective
Discover how Accent Housing tackles anti-social behaviour (ASB) and empowers customer voices. During ASB Awareness Week 2025, learn how we work together to build safer, more inclusive communities.
Accent’s CEO Nick Apetroaie Welcomes Decade of Renewal for Social and Affordable Housing
Accent’s CEO Nick supports the Government’s ten-year plan to deliver 300,000 social and affordable homes, highlighting its vital role in tackling the housing crisis and building stronger communities.
Accent Housing: Delivering Rural Homes in Little Downham, Cambridgeshire
How Accent Housing is providing 39 new affordable homes in Little Downham, Cambridgeshire. The rural exception site meets local needs, supports community sustainability, and brings added social value.