How to thaw a frozen condensate pipe
Heating stopped in cold weather? Learn how to spot and safely thaw a frozen condensate pipe, plus simple tips to stop it freezing again this winter.
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Staying safe in winter: How we manage gritting
Find out how Accent manages gritting during icy winter weather, where gritting is provided, what customers can expect, and how we help keep communities safe in colder conditions.
How to bleed a radiator
Cold weather can cause air to build up in radiators. Learn how to safely bleed a radiator, improve heating and what to do if you still need help.
New Year, New Home: Accent and Homemade Homes Invites Local People to Discover Shared Ownership
Start 2026 with a new home. Join Accent and Homemade Homes at Shared Ownership events across Cambridgeshire this January, with reduced fees available.
Accent brings communities together to support customers during the festive season
See how Accent colleagues and partners came together this Christmas to support customers and local communities through food donations, hampers, and acts of kindness across the country.
Electrical safety checks: why we carry them out every 5 years
We carry out electrical safety checks in our homes at least once every five years to keep you safe and meet legal requirements. Find out why these checks matter and how to prepare for your appointment
Big Energy Week: Help with Energy Costs and Staying Warm
Find simple tips to save energy, support with energy bills, and places to stay warm. Learn how Accent can help you during Big Energy Week.
Rent and Service Charges: Your booklet is on its way
Find out what’s in your rent and service charge booklet, how much you’ll pay, what charges cover, and where to get help if you’re worried about money.
Accent appoints two new Executive Directors
Accent appoints Dean Anderson and Conan McKinley as Executive Directors to strengthen customer experience and ensure safe, high-quality homes for the future.
Supporting future talent during National Apprenticeship Week
Accent Housing celebrates National Apprenticeship Week by supporting young people, working with partners, and inspiring future careers through events, apprenticeships, and site visits.
Accent signs Cleveland Antisocial Behaviour Charter to help customers feel safe
Accent Housing has signed the Cleveland Antisocial Behaviour Charter, reinforcing our commitment to support customers, respond to ASB, and help keep communities safe.
How Housing Partner Cally helped a tenant regain safety at home
Read how Accent’s Housing Partner supported a North East customer experiencing anti-social behaviour, taking swift action to resolve the issues and restore peace in their home.
Keeping shared spaces clean, safe and welcoming
Find out how Accent keeps communal areas clean, safe and welcoming. Learn about grounds maintenance, communal cleaning and how you can report issues or help keep your community tidy.
From housing struggle to housing advocate - Kat’s story
Read how Kat overcame poor housing conditions, gained housing qualifications and found a fresh start with Accent, giving her family a safe and secure home.
Accent joins the Great British Spring Clean 2026
Join Accent in the Great British Spring Clean 2026. Find out how to get involved, join local litter picks and help keep your community clean and green.
Accent and SHINE support West Bowling community
Accent partnered with SHINE and local organisations to host a Community Information Day in West Bowling, helping residents access support, advice and essential services.
Accent’s Great British Spring Clean 2026 Round-Up
See how Accent customers, colleagues and partners came together to clean up communities, tackle litter and make neighbourhoods cleaner and greener.
Easter fun brings smiles to Cotton End
Customers and local children came together for a fun Easter Egg Hunt at Cotton End, filled with games, laughter and community spirit.
Accent customers receive £7,500 through Lightning Reach
Discover how Accent’s partnership with Lightning Reach is helping customers access financial support, including grants to ease money worries.
Accent Inclusion Partner helps customer receive £1,269 extra each month
See how Accent’s Inclusion Partners helped a customer successfully apply for disability benefits, increasing their monthly income and financial stability.
Your feedback is helping us improve - TSM results 2025/26
Read Accent’s 2025/26 Tenant Satisfaction Measures results. See what’s improved, where we need to do better, and how your feedback is shaping our services.
Your feedback is shaping real change
Read Accent’s TSM action plan and see how your feedback is shaping improvements, what we’re changing, and when you can expect to see results.
Richard Wilkinson - 35 years with Accent Housing
Long-serving Accent tenant recognised for transforming customer voice in housing.
Always Listening: Our New Approach to Your Feedback
Changing how we collect and publish our Tenant Satisfaction Measure results