Performance Overview
Last 12 months
Last update
Repairs, maintenance and safety
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Last update
62% Repair time
How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?
62% Home maintenance
How satisfied or dissatisfied are you that Accent provides a home that is well maintained?
99% Home Safety
Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Accent provides a home that is safe?
Response times and safety checks
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Last update
Non-Emergency Repairs completed within target timeframes
*nonemergency response is 28 days
Emergency Repairs completed within target timeframes
Emergency response is 24 hours.
99%
Gas checks have have been carried out
99%
Fire risk assessments have been carried out
98%
Asbestos surveys have been carried out
99%
Legionella risk assessments have been carried out
99%
Communal lift safety checks have been carried out
Last update
99% of our homes meet the Decent Home Standard
Listening & feedback
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Last update
Listening to views
How satisfied or dissatisfied are you that Accent listens to your views and acts upon them?
Keeping you informed
How satisfied or dissatisfied are you that Accent keeps you informed about things that matter to you?
Fairness
To what extent do you agree or disagree with the following “Accent treats me fairly and with respect"?
Complaints
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Last update
Complaints handled
How satisfied or dissatisfied are you with Accent’s approach to complaints handling?
Response time
Stage one complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales*. Timescale for response to stage one is 10 working days
72
Number of stage one complaints received
(per 1,000 homes)
13
Number of stage two complaints received
(per 1,000 homes)
Needs met
Do you feel that Accent meets your needs?
Last update