We're delighted to share our Customer Annual Report 2024-2025 with you.
Each year we publish this report to show how we’re performing against the standards set by the Regulator of Social Housing. It gives you a clear and honest view of how we’re doing and where we need to improve.
Inside our report, you'll find information on how we perform against the Tenant Satisfaction Measures, updates on the service improvements we're working on and news of some important changes.
We hand-delivered this report to every home visited at our recent Big Conversation event. This report is also being sent out by email or post to customers and should arrive shortly - if you don't receive a copy, or would like a different format, please contact us.