Supporting customers with complex money worries
At Accent, our Inclusion Partners are here to support customers facing complex financial challenges. Their work goes beyond tools like Lightning Reach, offering tailored, one-to-one help when it’s needed most.
Helping when it matters most
Applying for disability benefits can feel overwhelming, especially for families already managing additional needs.
In February, one of our Inclusion Partners, Jemma, supported a mother of two who was struggling to complete application forms and unsure what support her family could access.
Both of her children have additional needs, and previous attempts to apply had left her feeling stressed and uncertain. After being referred by her Housing Partner, Jemma worked closely with the customer to complete the applications, making sure each child’s needs were clearly explained.
A life-changing outcome
We’re pleased to share that both applications were successful. As a result, the family’s household income has increased by £1,269.83 per month.
This additional support is helping to cover essential costs and giving the family greater financial stability.
You’re not alone
This story highlights an important message – no one should feel alone when dealing with complex forms or financial challenges. With the right support, it’s possible to access the help you’re entitled to.
Get in touch
If you or someone you know needs advice or support with disability benefit claims, our Inclusion Partners are here to help.
📞 Call: 0345 678 0555
📧 Email: customerservices@accentgroup.org
💬 Or speak to your Housing Partner
We’re here to support you every step of the way.