We’re thrilled to share that Accent has won two prestigious awards at the recent Yorkshire Excellence om HR awards, a recognition of the bold, values-led cultural transformation we’ve co-created over the past 18 months.
Together, we’ve reimagined what it means to work at Accent:
✨ A new People Strategy
✨ Refreshed policies and an embedded competency framework
✨ Overhauled learning, performance, and recognition processes
The results speak for themselves:
🔹 45% drop in voluntary turnover
🔹 44% reduction in absence
🔹 Higher engagement and leadership scores
🔹 Improved customer satisfaction
Gwen Jefferson, Interim Director of Organisational Development, Culture & Engagement, said: “These awards are a reflection of who we are at Accent, a place where people care deeply, support one another, and keep striving to make Accent stronger. Real change is people-shaped, and at Accent, we’re building a place where everyone belongs and every success is shared.”
Debbie Hinbest Interim Executive Director of People and Culture, added: “It’s not about the trophies; it’s about what they represent. They recognise the hard work, belief and care that our colleagues have shown in bringing our People Strategy to life… Culture change is not a project, it’s a promise - one we make every day to each other and to the customers we serve.”
We’re proud of every colleague who’s helped shape this journey. Accent is a place to grow, to belong, and to make a difference, together.
