Important Update: MyAccount Is Changing
We’re upgrading MyAccount to deliver a more secure, reliable, and user-friendly experience. The new portal launches 4th December.
Built on modern technology, the new MyAccount is designed to improve your experience now and in the future. Here’s what you can expect:
- Better security
- Faster and more reliable updates
- A clearer, easier design
Registering for MyAccount
We've tried to make registering for MyAccount as easy as possible, but we also need to be able to ensure that only genuine Accent customers can create accounts.
So if the information you add on the registration form doesn't exactly match what we have on our systems, it will mean you cannot register for an account.
You can access MyAccount online using your smart phone, tablet, computer or laptop.
Register here making sure the details match exactly what we have on our systems.
Once your information has been validated and your registration is complete, we’ll send you a confirmation email. If any of the details provided don’t match our records, we’ll email you with further instructions.
We know it's frustrating when you can't when you can't register successfully for MyAccount, the chances are that we've made a mistake. Here's some of the most common reasons:
We've misspelt your name.
It might be that how we've recorded your name on our system is incorrect. To check to see if this has happened, we'd recommend you look at the most recent letter we sent you. If it's spelt incorrectly on there, then you'll need to register using the incorrect spelling, and once you've accessed your account let us know and we'll update our systems.
We'll need your full name.
We know that some of you prefer to be called 'Liz' instead of 'Elizabeth', or 'Tony' instead of 'Anthony', but we'll need what you enter in the 'First name' field to match what was recorded when you originally became one of our residents.
The simplest way to do this is to check either your initial agreement with us, or check a recent letter.
I don't know my 'Account Reference Number'.
You can find your 'account reference number' on most of the letters that you will have had from us in the past. If you are unable to find it, then please contact us via email or call us on 0345 678 0555 and one of our advisors will be able to get it for you.
We might not know your date of birth.
It's important that we use several bits of your personal information to ensure you are, who you say you are. Unfortunately, we might not have your date of birth on our system. So if you've tried everything, and it's still not working, then it could just be that we don't know your date of birth.
I've tried everything...
If you've tried all of the above, and you still can't register then please get in touch or fill in the form below.
The first time you log in after we've launched the new MyAccount portal, you’ll need to reset your password before signing in for the first time.
If someone registered on your behalf (for example, a local authority or NHS), you’ll need to re-register.
- When you visit MyAccount, you’ll be directed to the new login screen.
- Click ‘Sign in’, you’ll be taken to a secure authentication page, so the web address will look different – this is completely normal and part of keeping your account safe.
- Enter your registered email and then on the next page click ‘Set or reset your MyAccount password’ and follow the on-screen instructions. Once done, you’ll be able to sign in and use the portal. Your new password will work for all future logins.