We're committed to tackling Anti-social Behaviour

We want our residents to be safe and happy in their homes, and to be able to live in peace in the local community.

Unfortunately, enjoyment of your home and neighbourhood can sometimes be affected by the behaviour of your neighbours. When an Accent resident commits anti-social behaviour or a hate crime, we will take steps to ensure that it doesn't happen again in the future.

What is anti-social behaviour?

Anti-social behaviour can range from less serious things like an untidy garden or noise, to much more serious criminal behaviour, including:

  • Noise - loud vehicles, fireworks misuse, dogs barking.
  • Drug and substance misuse and dealing.
  • Prostitution, sexual acts and kerb crawling.
  • Abandoned or untaxed vehicles.
  • Rubbish, litter and fly-tipping.
  • Vandalism, graffiti, arson, criminal damage.
  • Physical, domestic or child violence and abuse.

This list doesn't contain every example of anti-social behaviour, but it's important to note that we do not class noisy children as anti-social behaviour.

What is Hate Crime?

The Crown Prosecution Service defines hate crime as:

'Any criminal offence committed against a person or property that is motivated by hostility towards someone based on their disability, race, religion, gender identity or sexual orientation'

Hate crimes can also include:

  • threatening behaviour;
  • assault;
  • robbery;
  • damage to property;
  • inciting others to commit hate crimes; and
  • harassment

We will take action against anybody who commits hate crime (this includes legal proceedings which may result in the offender losing their home).

How do I report hate crime or anti-social behaviour?

If you feel you are a victim of anti-social behaviour or a hate crime, you can:

  • Call the emergency services on 999 (if you, or anyone in your family or neighbourhood, is in immediate danger).
  • Call the police on 101 if it is not an emergency. 
  • Report it to us via MyAccount or by using the Contact us page. 

What happens next?

When you report anti-social behaviour or a hate crime to us, we will tell you:

  • How we will carry the initial investigation of your complaint.
  • How you can, or need to work, with us to provide the necessary evidence (this may involve keeping a written or recorded diary).
  • What we feel is the best way to resolve the problem.
  • How often we will update you throughout your case.

There are lots of things we can do to tackle unacceptable behaviour including mediation, injunctions, partnership working, re-homing victims and criminal action. The nature of the action we will take depends on the seriousness of the problem. 

We always aim to resolve cases as quickly and efficiently as we can, but anti-social behaviour can be a complex and long process, so we may not always be able to give you an exact date of when things might be sorted. 


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