Local changes in Nelson
Find out more about how your views have influenced change at a local level...
March 2022
You said: Anti-social behaviour is affecting all residents.
We did: The local Customer Partner is in regular contact with representatives from other housing associations, the local authority and local police to agree a strategy for dealing with anti-social behaviour. As a result the police neighbourhood team is giving this area more attention. We also asked residents for their suggestions as to how the appearance of the scheme could be improved so that everyone can benefit from a safer, more attractive living environment. Their suggestions will be taken into consideration when budgets are agreed in the new financial year.
August 2021
You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.
We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.
November 2021
You said: Residents had mixed views about the way that the estate was landscaped.
We did: Following consultation with residents, we agreed to remove the nine planters that were attracting vermin and making the estate look untidy.
February 2022
You said: Residents had experienced problems with leaks, exacerbated by stormy weather.
We did: We contacted all customers occupying a top-floor flat to find out if they had been affected, or whether they had noticed any damp patches or stains, so that we could arrange for our contractor to fix all problems with the leaking roof at once.
August 2021
You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.
We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.
February 2022
You said: Residents had experienced problems with leaks, exacerbated by stormy weather.
We did: We contacted all customers occupying a top-floor flat to find out if they had been affected, or whether they had noticed any damp patches or stains, so that we could arrange for our contractor to fix all problems with the leaking roof at once.
February 2022
You said: Residents had suffered ongoing anti-social behaviour perpetrated by one particular household.
We did: We contacted all customers to thank them for their assistance in collecting evidence, so that we were able to take enforcement action against the perpetrators. We offered shopping vouchers to the victims to express our gratitude for their patience and perseverance.
