Local changes in Colne
Find out more about how your views have influenced change at a local level...
February 2022
You said: Residents complained about dog fouling.
We did: We provided each household with a leaflet, reminding them about their responsibilities as pet owners. We engaged with the local councillor who will be paying closer attention to this area so that those who allow their pets to foul can be fined.
August 2021
You said: Residents missed seeing our staff and contractors out on-site, due to the coronavirus restrictions, and were starting to feel disenfranchised.
We did: As restrictions began to lift, our thoughts turned once again to how we could safely meet with customers face-to-face once again and deliver a 'personal' customer experience. Our staff visited the estate to catch-up with residents (new and existing), to find out how they'd been coping with the restrictions and provide any support they could. The restrictions had led to a backlog of repairs in some areas. Our staff were on hand to take reports of repairs and chase up any repairs which were outstanding. It was suggested that the grounds maintenance specification needed tailoring to suit the way in which the estate is landscaped. We also identified areas of the communal grounds which were in need of replenishment.
August 2021
You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.
We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.
October 2021
You said: Residents expressed their desire to see more colour around their very 'green' community.
We did: Burrans Meadow is full of grass and shrubs but lacks colour. Following consultation, we purchased spring bulbs and knocked on all of the residents' doors, inviting them to take part in a planting exercise. In spite of the weather warnings, the children got stuck in. Together, we planted 1000 tulips, snowdrops, daffodils and other spring flowers. We rewarded the families who took part with a shopping voucher, thanking them for their hard work.
March 2022
You said: Residents reported problems with leaking guttering from neighbouring private households, damaging their homes and their furnishings.
We did: We engaged with private households to bring the problem to their attention. Pendle Borough Council since issued a 21-day notice to the private households, by which time they must fix the problem.
April 2022
You said: Residents complained about dog fouling in the back street.
We did: After liaising with residents and the Pendle Environmental Health Officer, we determined that the perpetrator was from a private household. The household was issued with a Community Protection Notice. Community protection notices are designed to stop a person, a business or organisation committing anti-social behaviour which spoils the community's quality of life.
August 2021
You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.
We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.
November 2021
You said: Residents raised concerns about the number of dogs on the estate and fouling.
We did: We sent a newsletter to all residents, explaining our position on pets and reminding them about responsible pet ownership.
May 2022
You said: The children's playground in the centre of the estate is underused and damaged.
We did: It will be expensive to repair the children's playground and, if it is underused, it may not justify the cost. We are consulting with residents about their aspirations for the estate and whether they would like to replace the park with something else. We knocked in everyone's door to get their views.
August 2021
You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.
We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.
November 2021
You said: Residents had mixed views about the way that the estate was landscaped.
We did: We knocked on each residents' door to hear their suggestions as to how the outdoor areas could be improved. Following consultation with residents, we agreed to remove a problematic tree and install an additional laundry hanging area. We asked the local authority to lop the other trees on the estate which are not Accent's responsibility to maintain.
