Local changes in Colne

Find out more about how your views have influenced change at a local level...

August 2021

You said: Residents missed seeing our staff and contractors out on-site, due to the coronavirus restrictions, and were starting to feel disenfranchised.

We did: As restrictions began to lift, our thoughts turned once again to how we could safely meet with customers face-to-face once again and deliver a 'personal' customer experience. Our staff visited the estate to catch-up with residents (new and existing), to find out how they'd been coping with the restrictions and provide any support they could. The restrictions had led to a backlog of repairs in some areas. Our staff were on hand to take reports of repairs and chase up any repairs which were outstanding. It was suggested that the grounds maintenance specification needed tailoring to suit the way in which the estate is landscaped. We also identified areas of the communal grounds which were in need of replenishment.


August 2021

You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.

We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.


October 2021

You said: Residents expressed their desire to see more colour around their very 'green' community.

We did: Burrans Meadow is full of grass and shrubs but lacks colour. Following consultation, we purchased spring bulbs and knocked on all of the residents' doors, inviting them to take part in a planting exercise. In spite of the weather warnings, the children got stuck in. Together, we planted 1000 tulips, snowdrops, daffodils and other spring flowers. We rewarded the families who took part with a shopping voucher, thanking them for their hard work.

August 2021

You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.

We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.


November 2021

You said: Residents raised concerns about the number of dogs on the estate and fouling.

We did: We sent a newsletter to all residents, explaining our position on pets and reminding them about responsible pet ownership.

August 2021

You said: Residents take a great deal of pride in the appearance of their estate, and would like grounds maintenance contractors to spend more time on-site.

We did: We consulted with residents about proposals to increase the duration of visits from the grounds maintenance contractor by 30 minutes throughout the summer months; allowing them more time to pick up litter, tend to shrubs and edge the beds. We explained how this would affect our service charges and gave every household the chance to vote for their preference.


November 2021

You said: Residents had mixed views about the way that the estate was landscaped.

We did: We knocked on each residents' door to hear their suggestions as to how the outdoor areas could be improved. Following consultation with residents, we agreed to remove a problematic tree and install an additional laundry hanging area. We asked the local authority to lop the other trees on the estate which are not Accent's responsibility to maintain.

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