Information for Tenants

We want you to be happy living in your home with us. In this section you'll find a range of useful advice and information for tenants that covers what you need to know if you are part of the Accent family.

Manage Your Home

All the information you need to help you manage your home, from paying your rent online to reporting a repair

Your Tenancy

Your Tenancy Agreement is a legal contract between you and us

MyAccount

Manage your tenancy online - 24 hours a day, 7 days a week

The Accent Partnership

Following an extensive consultation with residents we’ve created the Accent Partnership, the next stage in your journey with us.

House Exchange

We can help you to swap homes with someone by the process of mutual exchange through House Exchange.

Can I buy my Accent home?

Can I buy my Accent home? Some of our tenants could be eligible to buy the home they rent. Find out more.

How can I get involved?

There are several ways that our tenants can help us to improve and shape our services. Get involved with Accent!

Fire Safety Advice

The fire safety advice and evacuation policies for all our schemes

Looking For More Information For Tenants?

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Community Ambassador

We are delighted to become a new community ambassador for national charity Crimestoppers.

UKCSI the Results are In

Helping us become a truly customer-centric organisation, putting our customers not just first but foremost of everything we do.

Resolving to Tackle Anti-social Behaviour

We are part of Resolve, a group of agencies and organisations who are committed to tackling anti-social behaviour and to get it seen as a national, high level priority.