Need to reach Accent?

Save time with MyAccount

Did you know you can easily request a repair, check your account balance and more with MyAccount? Log into MyAccount now.

You can also use MyAccount to:

  • Pay your rent online
  • Check the status of your repair request
  • Update your details
  • Report anti-social behaviour
  • Find out more about your housing partner
  • Download documents like annual charge notifications and personal statements

Contact Accent online

If you’d like to get in touch, simply fill in the form below, and we’ll get back to you as soon as possible. Alternatively, you can email customerservices@accentgroup.org.

If you would like to know more about how we use your personal information, please see our Privacy Notice.

Minor repairs  

Need help unblocking a sink, repressurising a boiler or any other minor repairs? 

 

Before you get in touch, check if you’re responsible for organising the repair yourself, and read our handy DIY advice to learn more about fixing minor repairs.  

Learn about minor repairs

How to report a complaint

We know that we don’t always get it right.

 

If you’re unhappy with the service you’ve received, or you’d like to draw our attention to something, please let us know so we can improve. 

Make a complaint here

Contact us

The best way to contact us is via the contact form above, but if you want to speak with someone our details are below.

 

We aim to respond to repair emails within 2 working days, and housing enquiries within 1 working day. When we are busy, it may take a little longer for us to get back to you.

 

The average wait time for calls to our repair hub team is 4-5 minutes, and 1-2 minutes for our housing hub team. During peak times, it may take longer to speak to one of our team members. 

Email

Email our customer services team. 

customerservices@accentgroup.org

Phone

If your question or issue is urgent, please call us on 0345 678 0555 from 8am to 6pm Monday to Friday.  

0345 678 0555

Media and Press

Are you a journalist or working in the media and want to get in touch about a story? Get in touch with our press team. 

press.office@accentgroup.org

Send a compliment

Had a positive experience with one of our colleagues? Did you repair job run smoothy? Witness a colleague go above and beyond? Let us know. 

customerservices@accentgroup.org

Locations

Please note, our offices are no longer open to the public. If you'd like to arrange a face-to-face meeting, please contact our team.   

Registered office

3rd Floor, Scorex House, 1 Bolton Road, Bradford, BD1 4AS

Peterborough

West Point, Lynch Wood, Peterborough, PE2 6FZ

Stockton

Trident House, Falcon Court, Preston Farm Industrial Estate, Stockton, TS18 3TX 

Burnley

Lodge House, Cow Lane, Burnley, BB11 1NN 

Camberley

Watchmoor Park, Camberley, Surrey, GU15 3YL 

How to contact Homemade Homes by Accent

Contact Accent Housing’s dedicated property sales team, Homemade Homes by Accent

Phone

0345 678 0552

Email

info@homemadehomes.com

Website

homemadehomes.com