In preparation for Awaab’s Law, customers scrutinised our Damp and Mould Service
Customers helped us review the Damp and Mould Inspection Report that’s sent to you after a surveyor visits your home.
Customer feedback has reshaped how, what, and where we check in with you.
Customers have improved three key communications we use when someone decides to end their tenancy.
Through interviews, surveys, workshops, and 1:1 conversations, customers told us what works, what doesn’t, and what would help them feel more informed and supported.
Customers didn’t just refine a document - their feedback helped create a clearer, fairer, more compassionate lettings process
