We’re upgrading MyAccount to give you a more secure and reliable experience. The new portal will launch Thursday 4 December.
Why are we making this change?
We’ve built the new MyAccount on modern technology so we can improve your experience now and in the future. Here’s what this means for you:
- Better security
- Faster and more reliable updates
- A clearer, easier design
What’s different?
The new portal will look a little different, but most things will work in the same way. Some features, like viewing repairs online and accessing important documents, won’t be available at launch. We’re working hard to bring these back over the next few weeks.
What do you need to do?
If you’re already registered, you’ll just need to reset your password when the new portal launches. If someone registered on your behalf (for example, a local authority or NHS), you’ll need to re-register.
From launch day:
- When you visit MyAccount, you’ll be directed to the new login screen.
- You’ll need to reset your password before signing in for the first time.
- Click ‘Sign in’, you’ll be taken to a secure authentication page, so the web address will look different – this is completely normal and part of keeping your account safe.
- Enter your registered email and then on the next page click ‘Set or reset your MyAccount password’ and follow the on-screen instructions. You will receive a verification email with a security code when you reset your password, you will need to enter this code to finish setting up your account. Once done, you’ll be able to sign in and use the portal.
Tips for staying secure
- Always log out when using a shared computer.
- Never share your login details with anyone.
Need help?
If you have any queries, please contact us via our contact form or call us on 0345 678 0555.