Did you see us out-and-about on Thursday 4th September, for our 3rd annual Big Conversation event?
The Big Conversation is our national annual engagement event. It’s a chance for us to have a short, friendly chat at your doorstep about your home, your neighbourhood and our services. One in three customers say they want a bigger say in housing services, so for us this day was another chance to find out what’s important to you.
We knocked on 5,671 doors across the UK; from Middlesbrough to Barrow, Peterborough to Burnley, Bradford to Camberley. We enjoyed 1951 great conversations with customers and recorded your feedback so it can help us shape services.
Chris, a customer and Independent Living Group Vice Chair, commented that he found it “overwhelmingly positive, jolly, informative and I felt listened to. I felt genuinely heard and treated with compassion.”
This year, over 250 staff members were out knocking on doors, hearing feedback directly from customers and delivering our Customer Annual Report. We also gave a fridge magnet to every customer we visited, with our key contact details on. We shared key messages on how to report damp and mould, our new opportunities for customer involvement and our TSM survey results.
If you want to help shape our services, you can get involved here.