We are on a mission to make our communication with customers better.
And we’d love to hear what you think.
Do you have a few minutes to do our short online survey?
You can take part and tell us what you think here.
We really value customer feedback about our services. It helps us to learn and make things better for customers.
We would love to get a better understanding of what, how and when our customers want to receive news and updates from Accent. Your feedback will help to influence and shape how Accent communicates with customers in the future.
The Regulator of Social Housing has set new expectations where landlords should provide their customers with communication that is relevant, timely, clear, useful and accessible. We want to understand your views on some of these things, so we can make positive changes and improvements for customers.
This survey will stay open for three weeks, closing on Friday 23rd May.
Please note:
This survey will not identify you as an individual.
This means we cannot update our records with any personal information you provide (for example, your contact preferences) or action any concerns you raise in this survey.
If you do need to contact us, you can reach us through email at customerservice@accentgroup.org, or call us on 0345 678 0555.
Any information you share will be kept confidential and only used by Accent for relevant purposes. You can read about how we use and store your personal information here https://www.accentgroup.org/how-we-use-your-information/
We really appreciate your help.