Housing Partner Cheryl has been working hard to support a customer through a very difficult time. Here she tells us how Accent can support customers who find themselves struggling with money and managing their tenancy.
“I’ve recently been supporting a customer who was living with his son. Sadly his son passed away, which not only left him grieving but also led to money problems, including rent arrears due to the bedroom tax.
Understandably, the customer found it hard to engage with us at first – he was embarrassed and didn’t know where to turn for help.
After finally making contact, we completed an income and expenditure form together. I applied for Discretionary Housing Payment (DHP) to help clear some of his rent debt and cover the bedroom tax going forward. I also supported him in completing a managed move application so he can downsize and improve his financial situation in the long term.
I’m really pleased that the DHP has been granted – a sum of £850 to clear arrears and an additional £66.61 per month for several months to help get him back on his feet. He is also viewing a new, more suitable home very soon.
When I called to share the news, he was overjoyed and emotional. He told me he had been holding on to the flat because of the memories of his son and didn’t know how to ask for help. He thanked me sincerely and said he was deeply grateful for the support he had got from Accent.”
Our team are here to help you too – please call us on 0345 678 0555, email customerservices@accentgroup.org or read helpful financial tips and information.